LM
Lebogang M
1 reviews | Active since Dec 2016
03 Mar 2022, 11:37
Mondo - Useless organization & staff accept for Sanele.
This is a hopeless organization that I don't ever want or wish to deal with in any future.
Deal with them at your own peril. 😞
Helpful (0)
Replies (8)0
Replies (8)
Mondo's replyOfficial
03 Mar 2022, 11:48Good day Lebogang,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO192981
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO192981
Regards,
The Mondo Team
Mondo's reply03 Mar 2022, 11:48
Official
Good day Lebogang,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO192981
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO192981
Regards,
The Mondo Team
LM
Lebogang M's updateReviewer Update
03 Mar 2022, 12:03Good day
what you are saying I have heard it all before, since I lodged a ***** case with you guys no one has gotton back to me . Visigan does not even bother responding to my mail (this is since December 2021).
It is so common with you guys to say you will respond but don't even bother which leads me to believe that you guys just don't care.
what you are saying I have heard it all before, since I lodged a ***** case with you guys no one has gotton back to me . Visigan does not even bother responding to my mail (this is since December 2021).
It is so common with you guys to say you will respond but don't even bother which leads me to believe that you guys just don't care.
LM
Lebogang M's update03 Mar 2022, 12:03
Reviewer Update
Good day
what you are saying I have heard it all before, since I lodged a ***** case with you guys no one has gotton back to me . Visigan does not even bother responding to my mail (this is since December 2021).
It is so common with you guys to say you will respond but don't even bother which leads me to believe that you guys just don't care.
what you are saying I have heard it all before, since I lodged a ***** case with you guys no one has gotton back to me . Visigan does not even bother responding to my mail (this is since December 2021).
It is so common with you guys to say you will respond but don't even bother which leads me to believe that you guys just don't care.
Mondo's replyOfficial
03 Mar 2022, 16:56Hi Lebogang,
Trust you are well.
Please note that we will be in contact with you tomorrow, regarding your query.
Regards,
The Mondo Team
Trust you are well.
Please note that we will be in contact with you tomorrow, regarding your query.
Regards,
The Mondo Team
Mondo's reply03 Mar 2022, 16:56
Official
Hi Lebogang,
Trust you are well.
Please note that we will be in contact with you tomorrow, regarding your query.
Regards,
The Mondo Team
Trust you are well.
Please note that we will be in contact with you tomorrow, regarding your query.
Regards,
The Mondo Team
LM
Lebogang M's updateReviewer Update
04 Mar 2022, 13:51Good day
I'ts past half a day and still no call from you, wow this company is really the pits, or is it my job to remind you?
I'ts past half a day and still no call from you, wow this company is really the pits, or is it my job to remind you?
LM
Lebogang M's update04 Mar 2022, 13:51
Reviewer Update
Good day
I'ts past half a day and still no call from you, wow this company is really the pits, or is it my job to remind you?
I'ts past half a day and still no call from you, wow this company is really the pits, or is it my job to remind you?
LM
Lebogang M's updateReviewer Update
04 Mar 2022, 14:02I have never in my entire customer service life have I ever experience such an appualing service form a provider. Should I wait for another 4 months for this matter to be sorted out.
This is truely disgusting, never keep your promises but happily and ready take money every month from your clients.
Just do your job, that's a bare minimun I ask for
This is truely disgusting, never keep your promises but happily and ready take money every month from your clients.
Just do your job, that's a bare minimun I ask for
LM
Lebogang M's update04 Mar 2022, 14:02
Reviewer Update
I have never in my entire customer service life have I ever experience such an appualing service form a provider. Should I wait for another 4 months for this matter to be sorted out.
This is truely disgusting, never keep your promises but happily and ready take money every month from your clients.
Just do your job, that's a bare minimun I ask for
This is truely disgusting, never keep your promises but happily and ready take money every month from your clients.
Just do your job, that's a bare minimun I ask for
Mondo's replyOfficial
04 Mar 2022, 15:11Good day,
Please note that your query has been escalated to the relevant department for urgent assistance.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Please note that your query has been escalated to the relevant department for urgent assistance.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply04 Mar 2022, 15:11
Official
Good day,
Please note that your query has been escalated to the relevant department for urgent assistance.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Please note that your query has been escalated to the relevant department for urgent assistance.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
LM
Lebogang M's updateReviewer Update
07 Mar 2022, 11:30Good day
Still waiting feedback and the call back from you, can you kindly and respectivily keep to your word or it also don't mean much (your word).
You keep apologising for the same thing over and over, just need you to sort out your mess.
Still waiting feedback and the call back from you, can you kindly and respectivily keep to your word or it also don't mean much (your word).
You keep apologising for the same thing over and over, just need you to sort out your mess.
LM
Lebogang M's update07 Mar 2022, 11:30
Reviewer Update
Good day
Still waiting feedback and the call back from you, can you kindly and respectivily keep to your word or it also don't mean much (your word).
You keep apologising for the same thing over and over, just need you to sort out your mess.
Still waiting feedback and the call back from you, can you kindly and respectivily keep to your word or it also don't mean much (your word).
You keep apologising for the same thing over and over, just need you to sort out your mess.
Mondo's replyOfficial
09 Mar 2022, 11:08Hi Lebogang,
Trust you are well.
Please note that the MTN line which was not authorized by you has been cancelled and deactivated.
As discussed, please note that a request has been sent to the MTN team to assist with the relevant credit.
Once your account is credited, your number will be active and ready for use.
We will provide you with an update within tomorrow.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN line which was not authorized by you has been cancelled and deactivated.
As discussed, please note that a request has been sent to the MTN team to assist with the relevant credit.
Once your account is credited, your number will be active and ready for use.
We will provide you with an update within tomorrow.
Regards,
The Mondo Team
Mondo's reply09 Mar 2022, 11:08
Official
Hi Lebogang,
Trust you are well.
Please note that the MTN line which was not authorized by you has been cancelled and deactivated.
As discussed, please note that a request has been sent to the MTN team to assist with the relevant credit.
Once your account is credited, your number will be active and ready for use.
We will provide you with an update within tomorrow.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN line which was not authorized by you has been cancelled and deactivated.
As discussed, please note that a request has been sent to the MTN team to assist with the relevant credit.
Once your account is credited, your number will be active and ready for use.
We will provide you with an update within tomorrow.
Regards,
The Mondo Team