1 reviews | Active since Sept 2018
Mondo upgraded my contract without my consent!!!!!
My Vodacom contract expired to which I kept it on a month-to-month as it suited by budget and my handset is still in good working order. However, earlier this year I got a call from Vodacom Rewards aka Mondo so say that they can reduce my monthly payment while increasing my value since my handset was already paid for. I specifically asked them if this will still be on a month-to-month contract to which they agreed. I phoned Vodacom earlier this week to cancel that contract to go over to prepaid as we got wifi at home and it is a waste at this stage to pay for a monthly contract just for airtime. To my shock I was informed that Mondo upgraded my contract for two years without my permission. Vodacom cannot cancel this on their side, and said that I need to contact Mondo directly. I have been waiting for feedback from them since Tuesday! I want answers and my contract cancelled!!!!!
Good Day Amore,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Good Day Amore,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
