ER
Eloise R
1 reviews | Active since Jan 2022
07 Jan 2022, 13:48
Mondo upgrade ****
Received a call from MTN to upgrade my contract on the 27th of November. My contract fee was meant to be R499 however I received a bill of R1 321.25. I logged a query on the 17th of December with the Mondo team and to date nothing has been resolved. Apparently they cannot find the call recording where the consultant promised my contract would be R499. During these difficult times nobody has the funds to pay such exorbitant bills.
Helpful (0)
Replies (10)0
Replies (10)
Mondo's replyOfficial
07 Jan 2022, 14:01Good day Eloise,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO167568
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO167568
Regards,
The Mondo Team
Mondo's reply07 Jan 2022, 14:01
Official
Good day Eloise,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO167568
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO167568
Regards,
The Mondo Team
ER
Eloise R's updateReviewer Update
07 Jan 2022, 14:05I already have an open case logged on the 17th of December, nothing has been resolved to date!
Fri, 17 Dec, 13:55 - Good Day, Herewith the reference number for investigation logged. RCO162639. Kind Regards - The Mondo Team.
Fri, 17 Dec, 13:55 - Good Day, Herewith the reference number for investigation logged. RCO162639. Kind Regards - The Mondo Team.
ER
Eloise R's update07 Jan 2022, 14:05
Reviewer Update
I already have an open case logged on the 17th of December, nothing has been resolved to date!
Fri, 17 Dec, 13:55 - Good Day, Herewith the reference number for investigation logged. RCO162639. Kind Regards - The Mondo Team.
Fri, 17 Dec, 13:55 - Good Day, Herewith the reference number for investigation logged. RCO162639. Kind Regards - The Mondo Team.
Mondo's replyOfficial
07 Jan 2022, 14:07Hi Eloise,
Please note that the above case number is related to the above review.
Regards,
The Mondo Team
Please note that the above case number is related to the above review.
Regards,
The Mondo Team
Mondo's reply07 Jan 2022, 14:07
Official
Hi Eloise,
Please note that the above case number is related to the above review.
Regards,
The Mondo Team
Please note that the above case number is related to the above review.
Regards,
The Mondo Team
ER
Eloise R's updateReviewer Update
10 Jan 2022, 12:14Still no feedback received. Please allow me to cancel this contract if this cannot be resolved.
ER
Eloise R's update10 Jan 2022, 12:14
Reviewer Update
Still no feedback received. Please allow me to cancel this contract if this cannot be resolved.
Mondo's replyOfficial
11 Jan 2022, 16:36Hi Eloise,
Trust you are well.
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply11 Jan 2022, 16:36
Official
Hi Eloise,
Trust you are well.
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
ER
Eloise R's updateReviewer Update
14 Jan 2022, 07:16Good day
I received my second bill today from MTN and it is still incorrect at R998 this is ridiculous - it’s already been a month since I logged this query and 2 incorrect bills later!
I received my second bill today from MTN and it is still incorrect at R998 this is ridiculous - it’s already been a month since I logged this query and 2 incorrect bills later!
ER
Eloise R's update14 Jan 2022, 07:16
Reviewer Update
Good day
I received my second bill today from MTN and it is still incorrect at R998 this is ridiculous - it’s already been a month since I logged this query and 2 incorrect bills later!
I received my second bill today from MTN and it is still incorrect at R998 this is ridiculous - it’s already been a month since I logged this query and 2 incorrect bills later!
Mondo's replyOfficial
14 Jan 2022, 15:34Hi Eloise,
Please note that we are currently awaiting feedback regarding your query.
Regards,
The Mondo Team
Please note that we are currently awaiting feedback regarding your query.
Regards,
The Mondo Team
Mondo's reply14 Jan 2022, 15:34
Official
Hi Eloise,
Please note that we are currently awaiting feedback regarding your query.
Regards,
The Mondo Team
Please note that we are currently awaiting feedback regarding your query.
Regards,
The Mondo Team
ER
Eloise R's updateReviewer Update
17 Jan 2022, 08:55Good day
Still no feedback, this has been a long outstanding query now 😡
Please resolve asap!
Still no feedback, this has been a long outstanding query now 😡
Please resolve asap!
ER
Eloise R's update17 Jan 2022, 08:55
Reviewer Update
Good day
Still no feedback, this has been a long outstanding query now 😡
Please resolve asap!
Still no feedback, this has been a long outstanding query now 😡
Please resolve asap!
ER
Eloise R's updateReviewer Update
01 Feb 2022, 09:392 months later and still no resolution. This is appalling service!!
ER
Eloise R's update01 Feb 2022, 09:39
Reviewer Update
2 months later and still no resolution. This is appalling service!!
Mondo's replyOfficial
20 Jun 2022, 15:55Hi Eloise,
Please note that we have sent a follow-up to the MTN Team for urgent assistance.
Regards,
The Mondo Team
Please note that we have sent a follow-up to the MTN Team for urgent assistance.
Regards,
The Mondo Team
Mondo's reply20 Jun 2022, 15:55
Official
Hi Eloise,
Please note that we have sent a follow-up to the MTN Team for urgent assistance.
Regards,
The Mondo Team
Please note that we have sent a follow-up to the MTN Team for urgent assistance.
Regards,
The Mondo Team