MG
Mike G
1 reviews | Active since Jul 2012
05 Nov 2022, 09:41
Mondo upgrade disaster - MTN take note
After completing an upgrade online @mtn, I received ZERO feedback from Mondo and even after speaking to 2 x consultants didn't have joy. After a few calls back and forth with MTN and Mondo, I spoke to a senior Manager at Mondo. Another consultant called and confirmed they would cancel the upgrade immediately and send me proof via email. Over a week later and NOTHING. I tried to upgrade directly at MTN yesterday and can't due to the online order still being in an 'open' state. Huge waste of my time, energy and I'm shocked at both the online process, and level of service.
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Replies (2)0
Replies (2)
Mondo's replyOfficial
05 Nov 2022, 09:45Hi,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO296728
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO296728
Regards,
The Mondo Team
Mondo's reply05 Nov 2022, 09:45
Official
Hi,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO296728
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO296728
Regards,
The Mondo Team
Mondo's replyOfficial
10 Nov 2022, 10:12Hi Mike,
Trust you are well.
Please note that the recent MTN upgrade that was done by Mondo has been cancelled.
You may reapply for an MTN deal in-store or online.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the recent MTN upgrade that was done by Mondo has been cancelled.
You may reapply for an MTN deal in-store or online.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply10 Nov 2022, 10:12
Official
Hi Mike,
Trust you are well.
Please note that the recent MTN upgrade that was done by Mondo has been cancelled.
You may reapply for an MTN deal in-store or online.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the recent MTN upgrade that was done by Mondo has been cancelled.
You may reapply for an MTN deal in-store or online.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team