SJ
Sue J

1 reviews | Active since Mar 2012

03 Mar 2018, 16:28

Mondo... unsatisfactory customer service

Terrible service, took out a contract delivered on Thursday 1 March 2018. Called their ********** number on Friday as my SIM would take 24 to 48 hrs to activate. Consultant promised that by 5pm my SIM would be activated. Called Telkom today at 16h00, I have 4 freaking numbers/orders with them. They unable to assist because my contract has not been activated by mondo.

Kindly note!!! Should Mondo deduct anything more than my contract fee and what I've used at the end of March.. you will not know what hit you.

Technically you are already I breach of contract. If my number is not activated by Monday 10h00am you can send the courier to come fetch your phone and SIM card and I will not pay a cent towards opening the box. I have not received any service as promised, and clearly your company has no idea what service delivery is. I will take you to the media and reporr you to ICASA and ensure that all future clientele are aware what a terrible service provider you are.

0
Replies (2)
Mondo
Mondo's reply05 Mar 2018, 10:13
Official

Good morning Sueellen

Thank you for raising your query with us. We apologies for the inconvenience caused.

Please allow us to contact you with the outcome.

Kind regards

Mondo Team

Mondo
Mondo's reply05 Mar 2018, 10:20
Official

Good Morning Sueellen

We have been unsuccessful in contacting you. Your line has been activated.

Please contact us should you have any further queries.

Regards

Mondo Team