SM
Siyabulela M
1 reviews | Active since Apr 2016
06 Dec 2019, 13:14
Mondo Unprofessional services and assisted by kim who did not close my account
Hi I would like to report Mondo, I app**** for a sim and they gave me an incorrect purchase, in which i contacted them and they took in back in June. i now just found out i have an account with Vodacom which that is false. I was called by Kim countless time and she promised that was resolved yet now i have bad debt under my name. Mondo is unprofessional and for Kim for advising me that everything was sorted but yet i still have pending account. this is Bull**** and unacceptable. i need this resolved before i take it further. Mondo did not assist me with correct package and now this is my problem
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Replies (3)
Mondo's replyOfficial
06 Dec 2019, 13:24Good Day Sisanda,
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Mondo's reply06 Dec 2019, 13:24
Official
Good Day Sisanda,
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Mondo's replyOfficial
09 Dec 2019, 09:22Good Day Sisanda,
As discussed with Kim, please note that the Vodacom system states that the contract is cancelled and the credit was passed for the cancellation.
We have logged another ticket with Vodacom to query why you have an outstanding balance and we will keep you updated on the progress of this.
We have logged another ticket with Vodacom to query why you have an outstanding balance and we will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply09 Dec 2019, 09:22
Official
Good Day Sisanda,
As discussed with Kim, please note that the Vodacom system states that the contract is cancelled and the credit was passed for the cancellation.
We have logged another ticket with Vodacom to query why you have an outstanding balance and we will keep you updated on the progress of this.
We have logged another ticket with Vodacom to query why you have an outstanding balance and we will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
12 Dec 2019, 08:57Good Day Sisanda,
As discussed with our consultant, please note that your contract has been successfully cancelled and the credits have been passed.
This query is resolved.
Please refer to the email sent to you for contact details should you require further assistance.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that your contract has been successfully cancelled and the credits have been passed.
This query is resolved.
Please refer to the email sent to you for contact details should you require further assistance.
Kind Regards,
Mondo Team
Mondo's reply12 Dec 2019, 08:57
Official
Good Day Sisanda,
As discussed with our consultant, please note that your contract has been successfully cancelled and the credits have been passed.
This query is resolved.
Please refer to the email sent to you for contact details should you require further assistance.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that your contract has been successfully cancelled and the credits have been passed.
This query is resolved.
Please refer to the email sent to you for contact details should you require further assistance.
Kind Regards,
Mondo Team