MONDO ********* & ************ BUSINESS PRACTICES

I called Mondo on 25 Nov 2022 to upgrade for a black friday special on the z flip fone. They didnt have stock of the colour i wanted. I was told by Anisha to call back everyday to check as they get "new stock lists" every morning according to whats available. I was also advised to call early as they reserve the stock for u once u accept the contract. Called back on 27th, then on 30th. On 30th i confirmed with Faith if they had stock of the colour i wanted. She confirmed & said that i had to renew immed as they would set aside/reserve that unit. If i called back later, the stock might have been allocated. So i immed proceeded on 30th Nov. Delivery set for 3-7days. Its now 20th Dec, have not received my fone or any info on wats going on. Cannot upgrade wit another service provider as my account has been blocked due to the pending order wit Mondo Since then i have been calling back every day to enquire. Every single consultant who answers DOES NOT KNOW WHEN I WILL GET MY FONE - Anisha, Tracy, Faith & a few dozen others i have spoken too. I have call logs & recorded convos. No feedback or explaination. Have asked to speak to floor manager, team leaders, managers - "they dont have anyone u can speak to" OR they wil have to call u back. *Mind u - i have been leaving my nos every single day for the last ten days, for a call back. Still waiting. So my question is: ARE U SELLING STOCK THAT U DONT HAVE?? ARE U FALSELY ADVERTISING DEALS THAT U CANNOT HONOUR - while ur sales agents tell us that we need to act now if we want to reserve the fone/deal!! At absolutely no time & moment was it ever mentioned in conversations or advertising that it is subject to availability?? Surely u cannot sell 100 deals for this fone on black friday & expect to only honour it if & when u get stock in Jan??? This is ********* business practice according to all consumer laws. Update: after calling several different nos frm 9am today & being put on hold for 40mins by Anisha who clearly knew that no team leader/supervisor was going to chat to me!! I finally got a call from one Nicolan Perumal who is a customer service consultant. Its 21days later & he says he can give me the option to swap the fone#?!! or they can try to get stock in one or two weeks. Wen i questioned him abt their daily stock lists all their agents referred to - he says they only get a lust once a month. Which means they are selling 5000 deals & only receiving stock for 50deals. So only honouring 50 & giving the rest of us the run around. Mtn & Vodacom - u are getting a very bad reputation by Mondo!! Plz do not use them as your sales agents. To all others who have experienced similar - plz take the matter up. Do not allow urselves to be pushed around by ************ sales agents like Mondo who have no logic or ethics in their practices. Consumer watch dogs also need to investigate.