AW
Andrew W
1 reviews | Active since Feb 2020
08 Apr 2022, 14:56
Mondo unauthorised deduction.
I have two cell phone contracts with MTN that I've had for a long time and the monthly payment is made by debit order each month from my bank account. However last month in addition to these two debit orders an amount of R149 was taken from my account for 'MTNMondo'. I have never subscribed to Mondo, I didn't even know Mondo existed until I complained to MTN, who said that I have to contact Mondo about this deduction. I'm very angry that Mondo can randomly select someone and take money from their bank account without their authorisation. I intend to take this matter further.
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
08 Apr 2022, 15:03Hi Andrew,
Thank you for taking the time to write to us about your MTN query.
Please note that the admin fee is deducted before delivery in order to verify your bank details.
Kindly note that there was an MTN order which was processed for you in March, kindly advise if you had agreed to this or not.
We do apologize for the inconvenience caused.
Case Number: RCO209342
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
Please note that the admin fee is deducted before delivery in order to verify your bank details.
Kindly note that there was an MTN order which was processed for you in March, kindly advise if you had agreed to this or not.
We do apologize for the inconvenience caused.
Case Number: RCO209342
Regards,
The Mondo Team
Mondo's reply08 Apr 2022, 15:03
Official
Hi Andrew,
Thank you for taking the time to write to us about your MTN query.
Please note that the admin fee is deducted before delivery in order to verify your bank details.
Kindly note that there was an MTN order which was processed for you in March, kindly advise if you had agreed to this or not.
We do apologize for the inconvenience caused.
Case Number: RCO209342
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
Please note that the admin fee is deducted before delivery in order to verify your bank details.
Kindly note that there was an MTN order which was processed for you in March, kindly advise if you had agreed to this or not.
We do apologize for the inconvenience caused.
Case Number: RCO209342
Regards,
The Mondo Team
AW
Andrew W's updateReviewer Update
08 Apr 2022, 15:37Dear Mondo Team,
I have never app**** for an MTN order in March.
I have contacted my bank and had the debit order revered.
Please investigate this as someone has used my details to try and open a contract with Mondo.
Regards.
I have never app**** for an MTN order in March.
I have contacted my bank and had the debit order revered.
Please investigate this as someone has used my details to try and open a contract with Mondo.
Regards.
AW
Andrew W's update08 Apr 2022, 15:37
Reviewer Update
Dear Mondo Team,
I have never app**** for an MTN order in March.
I have contacted my bank and had the debit order revered.
Please investigate this as someone has used my details to try and open a contract with Mondo.
Regards.
I have never app**** for an MTN order in March.
I have contacted my bank and had the debit order revered.
Please investigate this as someone has used my details to try and open a contract with Mondo.
Regards.
AW
Andrew W's updateReviewer Update
09 Apr 2022, 13:16Hi,
As previously stated I did not apply for anything with Mondo in March or any other month for that matter.
Please resolve this matter as I have never had any dealings with Mondo at any time.
Thank you.
As previously stated I did not apply for anything with Mondo in March or any other month for that matter.
Please resolve this matter as I have never had any dealings with Mondo at any time.
Thank you.
AW
Andrew W's update09 Apr 2022, 13:16
Reviewer Update
Hi,
As previously stated I did not apply for anything with Mondo in March or any other month for that matter.
Please resolve this matter as I have never had any dealings with Mondo at any time.
Thank you.
As previously stated I did not apply for anything with Mondo in March or any other month for that matter.
Please resolve this matter as I have never had any dealings with Mondo at any time.
Thank you.
Mondo's replyOfficial
13 Apr 2022, 15:34 Hi Andrew,
Trust you are well.
As discussed with Nicole, please note that we require the below documentation in order to log a ***** Dispute with MTN.
Once the above is received, we will escalate this to the MTN ***** and Risk Management.
We do apologize for the inconvenience caused regarding your query.
Regards,
The Mondo Team - ***
Trust you are well.
As discussed with Nicole, please note that we require the below documentation in order to log a ***** Dispute with MTN.
- Certified ID Copy
- Proof of Residence
- Affidavit with a signature (from SAPS)
Once the above is received, we will escalate this to the MTN ***** and Risk Management.
We do apologize for the inconvenience caused regarding your query.
Regards,
The Mondo Team - ***
Mondo's reply13 Apr 2022, 15:34
Official
Hi Andrew,
Trust you are well.
As discussed with Nicole, please note that we require the below documentation in order to log a ***** Dispute with MTN.
Once the above is received, we will escalate this to the MTN ***** and Risk Management.
We do apologize for the inconvenience caused regarding your query.
Regards,
The Mondo Team - ***
Trust you are well.
As discussed with Nicole, please note that we require the below documentation in order to log a ***** Dispute with MTN.
- Certified ID Copy
- Proof of Residence
- Affidavit with a signature (from SAPS)
Once the above is received, we will escalate this to the MTN ***** and Risk Management.
We do apologize for the inconvenience caused regarding your query.
Regards,
The Mondo Team - ***