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Margaret B

1 reviews | Active since Jan 2022

26 Jan 2022, 16:37

Mondo to activate my Sim cards

Waiting since 19 January for Sim cards to be activated through mondo they keep telling me 24 to 48 working hours phoned today they said within 2 hours still waiting what else must I do

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Replies (4)
Mondo
Mondo's reply26 Jan 2022, 16:43
Official
Good day Margaret,
 
Thank you for taking the time to write to us about your Telkom query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO175495
 
Regards,
 
The Mondo Team
MB
Margaret B's update26 Jan 2022, 17:09
Reviewer Update
Thank you it has being activated issue is resolved
Mondo
Mondo's reply26 Jan 2022, 22:41
Official
Hi Margaret, 

We appreciate the feedback.

We hope you enjoy your new devices. 

Regards,
 
The Mondo Team
Mondo
Mondo's reply27 Jan 2022, 16:33
Official
Hi Margaret,

Trust you are well.

Please note that your Telkom SIM has been activated.

Kindly remove the SIM card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.

Your query will now be closed.

For further enquiries, you may contact our Customer Care Team.

Regards,

The Mondo Team