Mondo this isn't right

Mondo has been calling for days, today I decided to take their call. The call centre operator opens the conversation by saying that Mondo has received my details from MTN (very odd as I deal with MTN directly), the first lie, then she asks me what I buy most in the month, airtime or data, I answer neither as I have sufficient of both (I actually let friends use my data), she asks me what phone I have and then she offers me a Y90 which is a Huawei, but then I ask what else do they have, she responds that she was busy telling me and that I cut her off. How's that for customer service, then she starts offering me iPhones, the 11, the 12 and the 13, so she jumps from a middle range phone to a premium phone - I have zero interest in iPhones, I am in the market for a mid range android though, however we never got there, I politely ended the call. Mondo please train your call centre operators properly. There was no attempt to sell me anything, I would have asked what operating system the client prefers and then offered phones that either run android, or ios or the Huawei one. Let the customer ask about the others. Not everyone likes to tell strangers what phone or phones they have. Its not polite to ask, it is far better to ask are you using a premium, midrange or budget and then what operating system is the client's preference.