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Ben N

1 reviews | Active since Dec 2021

13 Dec 2021, 07:38

Mondo *******

*********. Stay away! Took out contract 4 months ago. Wrong router. They keep on invoicing and promising to pick up router. MTN keeps on invoicing. *********

0
Replies (8)
Mondo
Mondo's reply13 Dec 2021, 08:27
Official
Good day Ben,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO160874
 
Regards,
 
The Mondo Team

Best regards,

BN
Ben N's update13 Dec 2021, 08:54
Reviewer Update
I have been hearing these lies and nonsense for 6 months.
BN
Ben N's update13 Dec 2021, 09:00
Reviewer Update
From: Mondo Customer Care <***>
Sent: Friday, 29 October 2021 10:11
To:
Subject: RE: MTN/Mondo router contract - *** [QTQGEN] | |
| Good Day Trust that you are well Kindly note I have sent an urgent follow up on collection, we will advise you further. We do apologize for the inconvenience caused. Regards, The Mondo Team - Naledi Khuzwayo
|
Mondo
Mondo's reply13 Dec 2021, 09:06
Official
Good day,

Please note that we are currently looking into your query.

Once we receive an update, we will advise you accordingly.

Regards,

The Mondo Team

Best regards,

BN
Ben N's update13 Dec 2021, 09:11
Reviewer Update
Yeah right
Mondo
Mondo's reply13 Dec 2021, 09:16
Official
Good day,

We do apologize for the delay and level of service which you have received.

Kindly note that our complaints team will be in contact with you before COB today. 

Regards,

The Mondo Team

Best regards,

BN
Ben N's update13 Dec 2021, 09:20
Reviewer Update
With further repeat questions, reasons, delays, non-execution, etc etc etc.
Mondo
Mondo's reply13 Dec 2021, 16:53
Official
Hi Ben,

Trust you are well.

Please note that we are experiencing technical difficulties when making call outs, therefore, you will be contacted tomorrow.

Kindly note that your query has been escalated to the relevant department for urgent assistance.

Regards,

The Mondo Team

Best regards,