PN
Phumelele N
1 reviews | Active since Jun 2021
26 Jun 2021, 22:28
Mondo they are big ****ers
Was ****med by a consultant in paying for 2 card instead of one, they dont want to pay me back my refund, and they dont want to cancel their debit order, and I cant reverse these payment, my credit with bank is now affected
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
28 Jun 2021, 08:30Hi Phumelele, We sincerely apologize for your experience; this is not aligned to what our brand stands for nor how we conduct our business.
We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO125534 Regards, The Mondo Team
We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO125534 Regards, The Mondo Team
Mondo's reply28 Jun 2021, 08:30
Official
Hi Phumelele, We sincerely apologize for your experience; this is not aligned to what our brand stands for nor how we conduct our business.
We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO125534 Regards, The Mondo Team
We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO125534 Regards, The Mondo Team
Mondo's replyOfficial
29 Jun 2021, 09:58Hi Phumelele,
Please note that we have attempted contacting you with no success.
Kindly advise what is the best possible time to contact you.
Our team has escalated your sim only cancellation to Telkom and requested for priority to be placed on this.
We will revert with feedback.
Regards, The Mondo Team
Please note that we have attempted contacting you with no success.
Kindly advise what is the best possible time to contact you.
Our team has escalated your sim only cancellation to Telkom and requested for priority to be placed on this.
We will revert with feedback.
Regards, The Mondo Team
Mondo's reply29 Jun 2021, 09:58
Official
Hi Phumelele,
Please note that we have attempted contacting you with no success.
Kindly advise what is the best possible time to contact you.
Our team has escalated your sim only cancellation to Telkom and requested for priority to be placed on this.
We will revert with feedback.
Regards, The Mondo Team
Please note that we have attempted contacting you with no success.
Kindly advise what is the best possible time to contact you.
Our team has escalated your sim only cancellation to Telkom and requested for priority to be placed on this.
We will revert with feedback.
Regards, The Mondo Team
PN
Phumelele N's updateReviewer Update
29 Jun 2021, 16:27My only number Mondo should contact me on is ***, and I have not receive no calls from them
PN
Phumelele N's update29 Jun 2021, 16:27
Reviewer Update
My only number Mondo should contact me on is ***, and I have not receive no calls from them
Mondo's replyOfficial
29 Jun 2021, 16:57Hi Phumelele,
As discussed, we have escalated your sim only cancellation to Telkom and requested for priority to be placed on this.
We will revert with feedback.
Regards, The Mondo Team
As discussed, we have escalated your sim only cancellation to Telkom and requested for priority to be placed on this.
We will revert with feedback.
Regards, The Mondo Team
Mondo's reply29 Jun 2021, 16:57
Official
Hi Phumelele,
As discussed, we have escalated your sim only cancellation to Telkom and requested for priority to be placed on this.
We will revert with feedback.
Regards, The Mondo Team
As discussed, we have escalated your sim only cancellation to Telkom and requested for priority to be placed on this.
We will revert with feedback.
Regards, The Mondo Team
Mondo's replyOfficial
30 Jun 2021, 14:42Hi Phumelele,
As discussed, Telkom has confirmed that your cancellation is done.
Your query is now resolved and will be closed.
Regards, The Mondo Team
As discussed, Telkom has confirmed that your cancellation is done.
Your query is now resolved and will be closed.
Regards, The Mondo Team
Mondo's reply30 Jun 2021, 14:42
Official
Hi Phumelele,
As discussed, Telkom has confirmed that your cancellation is done.
Your query is now resolved and will be closed.
Regards, The Mondo Team
As discussed, Telkom has confirmed that your cancellation is done.
Your query is now resolved and will be closed.
Regards, The Mondo Team