tM
thabang M

1 reviews | Active since Mar 2017

08 Mar 2017, 22:36

Mondo the worst enemy

<p>I received a contract sim from mondo and they were suppose to port my number from mtn to telkom(8ta). The sim was delivered in february the 17th and they didnt activate the sim card. I called them the following week on monday the 20 of february and i was put on hold for long, when i finally got hold of the agent they told me to wait for the 3rd sms and my sim will be activated. today is the 8 of march and still there's no activation on the sim and no call from them. i have been waiting for them to call me or send the 3rd sms and nothing has happened till today. I want mondo to take back their sim card back and cancel the contract.</p>

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Replies (2)
Mondo
Mondo's reply09 Mar 2017, 09:08
Official

Good day Thabang,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

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Mondo
Mondo's reply24 Mar 2017, 16:04
Official

Hello Thabang. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***