RP
RAMEEZ P

1 reviews | Active since Dec 2021

21 Dec 2021, 09:54

Mondo the *************

Agent offered me a great deal. And offered me the Huawei P smart 2021, I asked the agent about the Microsoft play store and the phone compatibility with Microsoft apps. Which she told me its All made up stories. So I agreed. Apon receiving my new phone , I found she ****. There is no play store and most of my apps needed to be reinstalled. So I have to use 3rd parties to get to do all that. So I cancelled my upgrade and mondo caused me great inconvenience. As my contract is now a prepaid and was working fine for me before thr trickery

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Replies (1)
Mondo
Mondo's reply21 Dec 2021, 10:05
Official
Good day Rameez,
 
Thank you for taking the time to write to us about your Telkom query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO163385
 
Regards,
 
The Mondo Team