Mondo - The Company that you never wnat to do business with.

This was one of the must frustrating companies to deal with!

Here is the email that I sent them, they just give me the run-around This matter has been going on since October 2024!

Please see attached 4 attached email adressed to MTN & Mondo pertaining to the cancelation of a contract that I requested in October 2024 with in the cool off period. The matter has been raised and corresponded with these companies in October November December and January.

The contract was assigned to me under false presence as I wanted to upgrade an NOT a separate and new contract.

It is clear from the trailing email that the customer care do in fact not care as they are unhelpful as the matter has not been resolved since October 2024.

The number affected that needs to be canceled +278374####.

The matter was originally reported with in the cool off period, therefore no cancelation fees are due.

As an MTN paying customer since 1998, I am of the opinion that every person that failed to do the work regarding this matter should be charged before a disciplinary committee as prescribed by the company policy.

Attached your will find emails with correspondence from my self to MTN & Mondo:

- Email 1 trail Dated 30 Oct 2024, 22:51 Dated 19 Dec 2024 at 09:45

- Email 2 trail Dated 21 Nov 2024 at 05:39

- Email 3 trail This was a confirmation email from Mondo.

- Invoice from MTN for January 2025 as evidence that request for contact being cancelled has not been effected.

I did not include the telephone correspondence with the reference numbers.

The phone has been returned unopened in December. From December they have not viewed the phone to determined that it is unopened. I have followed this up in January and February.

Horrible service!