JW
Johnny W
1 reviews | Active since Apr 2021
01 Jun 2021, 15:00
Mondo - Thank you for your helpfulness
This will be my second contract with MTN using Mondo, I find the customer service extremely satisfactory and the consultants (like today's call) very helpful and kind. Thank you for the great service guys and keep it up. Regards #Team Mondo
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
01 Jun 2021, 15:01Hi Johnny,
Thank you for posting a compliment on the services you received from Noxolo.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Thank you for posting a compliment on the services you received from Noxolo.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Mondo's reply01 Jun 2021, 15:01
Official
Hi Johnny,
Thank you for posting a compliment on the services you received from Noxolo.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Thank you for posting a compliment on the services you received from Noxolo.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
JW
Johnny W's updateReviewer Update
01 Jun 2021, 15:03Only a pleasure, will do so. Regards
JW
Johnny W's update01 Jun 2021, 15:03
Reviewer Update
Only a pleasure, will do so. Regards
Mondo's replyOfficial
01 Jun 2021, 15:45Hi Johnny,
You are welcome!
Regards,
The Mondo Team
You are welcome!
Regards,
The Mondo Team
Mondo's reply01 Jun 2021, 15:45
Official
Hi Johnny,
You are welcome!
Regards,
The Mondo Team
You are welcome!
Regards,
The Mondo Team
JW
Johnny W's updateReviewer Update
02 Jun 2021, 16:28It seems that I spoke to soon, it's been a month now and still no device. Once again after the sixth time must submit my documents. No thank you I am not there to do your job Mondo, I hereby officially retract my review. Please note this will be the last time doing business with you.
JW
Johnny W's update02 Jun 2021, 16:28
Reviewer Update
It seems that I spoke to soon, it's been a month now and still no device. Once again after the sixth time must submit my documents. No thank you I am not there to do your job Mondo, I hereby officially retract my review. Please note this will be the last time doing business with you.
Mondo's replyOfficial
02 Jun 2021, 16:43Hi Johnny,
Thank you for writing to us.
Our consultant will be in contact with you to resolve.
Regards,
The Mondo Team
Thank you for writing to us.
Our consultant will be in contact with you to resolve.
Regards,
The Mondo Team
Mondo's reply02 Jun 2021, 16:43
Official
Hi Johnny,
Thank you for writing to us.
Our consultant will be in contact with you to resolve.
Regards,
The Mondo Team
Thank you for writing to us.
Our consultant will be in contact with you to resolve.
Regards,
The Mondo Team
JW
Johnny W's updateReviewer Update
04 Jun 2021, 09:03Update - Until now my matter has not been resolved nor has anyone from Mondo called me. What a disappointment, once again had to call on my expense and even spoke to the online chat consultant (whom cannot even give the correct details) whom was of no help at all.
I am truly apphauled by the way a customer gets treated. After wasting precious time it was concluded that the "documents" was again not received after i have sent them 6 times since Monday.
Disappointment is an understatement
I am truly apphauled by the way a customer gets treated. After wasting precious time it was concluded that the "documents" was again not received after i have sent them 6 times since Monday.
Disappointment is an understatement
JW
Johnny W's update04 Jun 2021, 09:03
Reviewer Update
Update - Until now my matter has not been resolved nor has anyone from Mondo called me. What a disappointment, once again had to call on my expense and even spoke to the online chat consultant (whom cannot even give the correct details) whom was of no help at all.
I am truly apphauled by the way a customer gets treated. After wasting precious time it was concluded that the "documents" was again not received after i have sent them 6 times since Monday.
Disappointment is an understatement
I am truly apphauled by the way a customer gets treated. After wasting precious time it was concluded that the "documents" was again not received after i have sent them 6 times since Monday.
Disappointment is an understatement
Mondo's replyOfficial
04 Jun 2021, 09:09Hi Johnny,
Thank you for writing to us.
Our sincere apologies, our consultant will call you shortly.
Regards,
The Mondo Team
Thank you for writing to us.
Our sincere apologies, our consultant will call you shortly.
Regards,
The Mondo Team
Mondo's reply04 Jun 2021, 09:09
Official
Hi Johnny,
Thank you for writing to us.
Our sincere apologies, our consultant will call you shortly.
Regards,
The Mondo Team
Thank you for writing to us.
Our sincere apologies, our consultant will call you shortly.
Regards,
The Mondo Team