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Farhaad S

1 reviews | Active since Sept 2021

18 Jul 2022, 13:47

Mondo terrible service

Contract date 6th july, approved today is 18th my router has still not been delivered they say its at there warehouse, waiting for delivery didnt know it takes 12 days when they stipulated 5 days, mtn move away or youll will lose clients this way

0
Replies (14)
Mondo
Mondo's reply18 Jul 2022, 13:57
Official
Hi Farhaad,

Thank you for taking the time to write to us about your MTN delivery query.

We do apologize for the miscommunication and level of service that you have received.

Please note that we have escalated your query to the relevant MTN Department for urgent assistance.

Once we receive an update, you will be advised accordingly.

Case Number: RCO250687

Regards,

The Mondo Team
FS
Farhaad S's update18 Jul 2022, 14:02
Reviewer Update
How soon 24hours.youll time is not been wasted, we at work
Mondo
Mondo's reply18 Jul 2022, 14:07
Official
Kindly be advised that once we receive an update, you will be informed.
FS
Farhaad S's update18 Jul 2022, 16:22
Reviewer Update
  1. They say its in soft reserve
Mondo
Mondo's reply18 Jul 2022, 16:31
Official
Yes, this is an error at the back end and this has been escalated to the relevant team at MTN to assist.
FS
Farhaad S's update19 Jul 2022, 10:45
Reviewer Update
How long before i get feed back as this wait now is frustrating
FS
Farhaad S's update19 Jul 2022, 13:41
Reviewer Update
Another day wasted no answer, cancelling this contract if mtn and mondo dnt contact me
FS
Farhaad S's update19 Jul 2022, 15:59
Reviewer Update
Mondo cancle that contract upgrade, will do a cell c upgrade
Mondo
Mondo's reply20 Jul 2022, 10:02
Official
Hi Farhaad,

We do apologize for the inconvenience caused regarding your MTN delivery.

A cancellation request has been sent to MTN.

Once your application is canceled, you will be notified.

Have a lovely day further.

Regards,

The Mondo Team
FS
Farhaad S's update20 Jul 2022, 10:20
Reviewer Update
Youll need to learn customer service we pay ulls salaries
Mondo
Mondo's reply20 Jul 2022, 10:24
Official
Thank you for the above feedback, this will be addressed with the relevant department.
FS
Farhaad S's update21 Jul 2022, 16:22
Reviewer Update
Why was my upgrade not yet been cancelled as mtn say youll didnt do ulls job, i was at mtn and youll put a hold on my name as youll are the ******** in this
Mondo
Mondo's reply21 Jul 2022, 16:41
Official
Hi Farhaad,

Please note that due to the error on the application at the MTN back-end, the cancellation of the application is delayed.

Your cancellation request has been acknowledged and we have sent a request to MTN to assist by canceling the application.

We do apologize for the inconvenience caused regarding your query.

Regards,

The Mondo Team
Mondo
Mondo's reply22 Jul 2022, 15:22
Official
Hi Farhaad,

Trust you are well.

Please note that the open MTN application has been canceled.

You may proceed with a new application.

Your query will now be closed.

Should you require further assistance, you may contact our Customer Care Team.

Have a lovely day further.

Regards,

The Mondo Team