Mondo terrible customer service

Mondo truly is the worst cell provider in the country.

I had upgraded my contract and had received the new device on 24/05/2021. The device was defective so I had returned it to the store the very same day and opted to cancel the contract so that I may do my upgrade in store. Little did I know this would turn into tribulation.

Ever since returning the devices to MTN/Mondo on the 24/05/2021 the contract wasn’t cancelled, I called many times and spoke to many call centre agents whom assured me the cancellation was in progress but was never happening. All the while I was continuously billed every month without fail for a device I had long since returned to the provider.

Eventually In February I managed to get through to a sensible agent whom handled the cancellation and had advised me that I will be back paid for all the months in which I paid for but did not have the device since I returned the device the very same day of delivery.

The final straw has now come as I have been debited again by Mondo/MTN but this time I was debited the contractual agreement fee, I was instead debited a total of R10641.85. When I called to find out why I was then told that it’s because I cancelled the contract early so they’ve debited me for the devices. THE DEVICES WHICH I RETURNED TO STORE ON 24/05/2021.

Nobody knows anything, you always get short off responses when calling in. Manager and agent alike fail to deliver appropriate assistance.

All this after I have been an MTN customer for over 11 years, one time being assisted by Mondo for an upgrade and it’s been such an excruciating experience.

Resolution still pending.