Mondo & Telkom Trickery

Item: Mondo
Rating: 1
Author: Connel B

Received a call and committed myself to pay a outstanding amount on the 3rď of August 2021. I should email proof of payment with reference No given in a sms to confirm our agreement - I pay the amount and will then recieve R1500.00 voucher. Never received any vouchers just a sms to enjoy the voucher. It is 20 August 2021 and not any feedback given in regards to vouchers allocated to me. I have kept all communication of the agreement sent by Mondo and have comp**** as per our undertaking. Do I have a legal case to take in front of the Justice Department.

Helpful (0)

Replies (2)

Mondo's replyOfficial

21 Aug 2021, 08:22

Hi Connel,

Thank you for taking the time to write to us about your Telkom query.

We sincerely apologize for the level of service you have received.

Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.

Your Case Number is: RCO131872

Regards,

The Mondo Team

Mondo's reply21 Aug 2021, 08:22

Official

Mondo's replyOfficial

02 Sept 2021, 14:53

Good day,

Trust you are well.

Please note that an email has been sent with the voucher link & details.

Your query is resolved and will be closed.

Please call or email us if you have any further queries.

Regards,
The Mondo Team

Mondo's reply02 Sept 2021, 14:53

Official