tM
tumelo M
1 reviews | Active since Oct 2012
12 Feb 2023, 14:54
Mondo Telkom - The worst ever....
Mondo *******ly upgraded my MTN contract without my knowledge, 2 months down the line MTN could not even find out what was happening with my account and as a result I've been handed over to the legal department while having received a confirmation from Mondo that the issue is resolved.
spent 2 months with MTN and they could not figure out what the issue was......
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
12 Feb 2023, 15:30Hi tumelo,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO347043
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO347043
Regards,
The Mondo Team
Mondo's reply12 Feb 2023, 15:30
Official
Hi tumelo,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO347043
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO347043
Regards,
The Mondo Team
Mondo's replyOfficial
13 Feb 2023, 10:07Hi Tumelo,
Trust you are well.
Please note that your recent MTN dispute was deemed invalid (not in your favor), as the sales agent provided you with the correct information.
You may contact us on *** for further assistance.
Should you require the sale call recording, you may follow the below.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN dispute was deemed invalid (not in your favor), as the sales agent provided you with the correct information.
You may contact us on *** for further assistance.
Should you require the sale call recording, you may follow the below.
- Visit your nearest MTN direct store
- Whilst at the store, contact us on ***
- Our customer care team will complete authentication and request to speak to the store consultant
- The call will be uploaded to the store and you may listen to the call at the store
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply13 Feb 2023, 10:07
Official
Hi Tumelo,
Trust you are well.
Please note that your recent MTN dispute was deemed invalid (not in your favor), as the sales agent provided you with the correct information.
You may contact us on *** for further assistance.
Should you require the sale call recording, you may follow the below.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN dispute was deemed invalid (not in your favor), as the sales agent provided you with the correct information.
You may contact us on *** for further assistance.
Should you require the sale call recording, you may follow the below.
- Visit your nearest MTN direct store
- Whilst at the store, contact us on ***
- Our customer care team will complete authentication and request to speak to the store consultant
- The call will be uploaded to the store and you may listen to the call at the store
Have a lovely day further.
Regards,
The Mondo Team
Mondo's replyOfficial
14 Apr 2023, 15:23 Hi Tumelo,
Trust you are well.
Thank you for reaching out to us.
As per your telephonic discussion with our inbound team, please note that your query was deemed invalid, as the sales consultant provided you with the correct information.
Mondo processed an upgrade on *** in December 2022 (Order No: ***) and the sales consultant did make you aware of this upgrade. In the call recording, the agent advised you that you may contact MTN in order to request a cancellation for *** .
As per the MTN system, *** was cancelled.
We are unable to cancel the upgrade done for *** , as you are out of the cooling off period.
For any queries related to your billing profile, please contact the MTN accounts department on ***.
Should you require a cancellation for *** , please contact MTN on 083135.
Should you require the sale call recording, you may follow the below.
Your query will now be closed.
Have a good day further.
Regards,
The Mondo Team
Trust you are well.
Thank you for reaching out to us.
As per your telephonic discussion with our inbound team, please note that your query was deemed invalid, as the sales consultant provided you with the correct information.
Mondo processed an upgrade on *** in December 2022 (Order No: ***) and the sales consultant did make you aware of this upgrade. In the call recording, the agent advised you that you may contact MTN in order to request a cancellation for *** .
As per the MTN system, *** was cancelled.
We are unable to cancel the upgrade done for *** , as you are out of the cooling off period.
For any queries related to your billing profile, please contact the MTN accounts department on ***.
Should you require a cancellation for *** , please contact MTN on 083135.
Should you require the sale call recording, you may follow the below.
- Visit your nearest MTN direct store
- Whilst at the store, contact us on ***
- Our customer care team will complete authentication and request to speak to the store consultant
- The call will be uploaded to the store and you may listen to the call at the store
Your query will now be closed.
Have a good day further.
Regards,
The Mondo Team
Mondo's reply14 Apr 2023, 15:23
Official
Hi Tumelo,
Trust you are well.
Thank you for reaching out to us.
As per your telephonic discussion with our inbound team, please note that your query was deemed invalid, as the sales consultant provided you with the correct information.
Mondo processed an upgrade on *** in December 2022 (Order No: ***) and the sales consultant did make you aware of this upgrade. In the call recording, the agent advised you that you may contact MTN in order to request a cancellation for *** .
As per the MTN system, *** was cancelled.
We are unable to cancel the upgrade done for *** , as you are out of the cooling off period.
For any queries related to your billing profile, please contact the MTN accounts department on ***.
Should you require a cancellation for *** , please contact MTN on 083135.
Should you require the sale call recording, you may follow the below.
Your query will now be closed.
Have a good day further.
Regards,
The Mondo Team
Trust you are well.
Thank you for reaching out to us.
As per your telephonic discussion with our inbound team, please note that your query was deemed invalid, as the sales consultant provided you with the correct information.
Mondo processed an upgrade on *** in December 2022 (Order No: ***) and the sales consultant did make you aware of this upgrade. In the call recording, the agent advised you that you may contact MTN in order to request a cancellation for *** .
As per the MTN system, *** was cancelled.
We are unable to cancel the upgrade done for *** , as you are out of the cooling off period.
For any queries related to your billing profile, please contact the MTN accounts department on ***.
Should you require a cancellation for *** , please contact MTN on 083135.
Should you require the sale call recording, you may follow the below.
- Visit your nearest MTN direct store
- Whilst at the store, contact us on ***
- Our customer care team will complete authentication and request to speak to the store consultant
- The call will be uploaded to the store and you may listen to the call at the store
Your query will now be closed.
Have a good day further.
Regards,
The Mondo Team