1 reviews | Active since Aug 2020
Mondo & TELKOM the biggest ********!!!!
I just want to put out a warning to all the consumers who ever cross paths with MONDO & TELKOM BEWARE. Cause when you put MONDO & TELKOM together you get MONEY MAKING ****. And heres the reason why! In early March 2020 I received call from a Mondo agent offerserver ing me a TELKOM 40gig data deal (20GiG anytime data & 20GiG night data ) plus a wifi router for R245 per month.I was delighted cause I was in search of a data only package that wasn't to exspensive at the time cause was going to start studying online. BUT I was still decisive about it then she mentioned another package of R99 it was a 20gig data SIM only deal. I asked her to give me a call the next day as i would then make a decision and which she did and l then agreed to the 1 40gig data deal of R245 and 1 sim only 20gig (10GiG anytime & 10GiG night data) data of R99 deal which amounted to R244 per month. She then explained there'll be a once off service fee of R129. I agreed and asked her will there be any other cost and she assured me there is no other cost other then the R344 per month I agreed to be debited on the end of each Month. On the 12/03/20 I received a Application confirmation E-Mail which only described the 40GiG deal of R245. Then the lady called me again to confirm the 20gig & 40gig package deal and delivery address. On the 28/03/20 l received 2 Simcards and 2 routers which l thought was strange but ok. I then tried to call Mondo about it but couldnt get through as lockdown was just implemented. The next week i received a message then my sims will be activated within 48hours. After numourus times trying to contact mondo and telkom l've switched off the devices. On the 12/04/20 l just checked the device and it was activated. And received 16.9gigs of data on both sims. On the 05/05/20 l received an E-Mail with my invoice for April month for the amount of R847.32. l then noticed that they are billing me for 2 40Gig contracts of R245 each. A amount which l didnt agreed to or budgeted for and All this in the lockdown crisis for which I couldnt go work and only received percentage of my wage. I then contacted MOndo which reffered me to Telkoms Customer service at 081 180 which reffered me back to Mondo. By this time l was ****ed as they sending me back and forth. On the 05/06/20 received another invoice via email for the amount of R490. Contacted Telkom again and this guy then said he can't help me l must contact Mondo. On the 30/06/20 l received a thank you for payment mail. And the 04/07/20 my line was suspended. On the 05/07/20 l received an invoice E-Mail for the amount of R2030.32. I then went online trying to contact telkom to resolve this issue and then filed a cancellation request and left my details and explained my query. On the 16/07/20 I made a payment on the R2030 of R345 the amount l agreed to.And the same day l received a e-mail with reference number for my query! A week later l received a call from a lady called Babalwa whom i explained my situation to. She then told me she can't change my contracts until l've paid my bill in full. l explained to her as to why must l be held responsible for the billing amount as this isint the contract that l agreed to and then asked her to put through to someone that can help me with this regard.She then told me that Telkom will still be billing me although l don't have access to my data. Which made me flip even more and ask her to cancel both contracts and she told me that there will be a cancellation R1900 on each account.l then just put down the phone. on the 04/08/20 l received my next invoice of R2377 which they exspect me to pay in 1 payment otherwise this bill will just keep accumalate. So for all of you beware and stay away from these companies they just want your money and care about the service they render. But i hope that can get through to them with this review so we can resolve this issue andb clear my name but will keep you posted on my situation Regards H.Plaatjies
Thank you for raising your query with us, one of our dedicated consultants will be in contact with you.
Kind Regards,
Mondo Team
Thank you for raising your query with us, one of our dedicated consultants will be in contact with you.
Kind Regards,
Mondo Team
Please note that our team has attempted to contact you with no success.
Kindly advise what is the best possible time to contact you.
Kind Regards,
Mondo Team
Please note that our team has attempted to contact you with no success.
Kindly advise what is the best possible time to contact you.
Kind Regards,
Mondo Team
As discussed with Kim, please note that your query is in progress and our team has placed priority on this.
We will continue to keep you updated until this matter is resolved.
Thank you very much for your patience on this matter.
Kind Regards,
Mondo Team
As discussed with Kim, please note that your query is in progress and our team has placed priority on this.
We will continue to keep you updated until this matter is resolved.
Thank you very much for your patience on this matter.
Kind Regards,
Mondo Team
Please note that your query is still in progress.
Our team will provide you with updates on the query.
Kind Regards,
Mondo Team
Please note that your query is still in progress.
Our team will provide you with updates on the query.
Kind Regards,
Mondo Team
As discussed with Kimona, your contract is now cancelled and your query is resolved.
Our team has also made credit arrangements.
Your query is now resolved.
Should you have any further queries please feel free to call our team.
Kind Regards,
Mondo Team
As discussed with Kimona, your contract is now cancelled and your query is resolved.
Our team has also made credit arrangements.
Your query is now resolved.
Should you have any further queries please feel free to call our team.
Kind Regards,
Mondo Team
As discussed with Kimona, please send us proof of the above as we would need to escalate this to the network service provider.
Kind Regards,
Mondo Team
As discussed with Kimona, please send us proof of the above as we would need to escalate this to the network service provider.
Kind Regards,
Mondo Team
