Hellopeter
Share Your Experience
SS
SISANDA S

1 reviews | Active since Jun 2022

21 Jun 2022, 11:16

Mondo telkom phone

They don't have feedback, they keep on sending massages said their service provider they gonna contact you shortly, till now no feedback

0
Replies (3)
Mondo
Mondo's reply21 Jun 2022, 11:33
Official
Hi Sisanda,

Thank you for taking the time to write to us about your Telkom investigation feedback.

Kindly note that we will be in touch with you within 24 - 48 hours.

We do apologize for the delay and inconvenience caused.

Case Number: RCO238782

Regards,

The Mondo Team
Mondo
Mondo's reply22 Jun 2022, 14:15
Official
Hi Sisanda,

Trust you are well.

As per our telephonic discussion, please note that your query was deemed Valid (in your favor).

Due to the above, I have logged a collection for the device deal and I have logged a cancellation for the sim-only deal.

Once the collection is done, the device will be returned and canceled.

We will keep you updated on the progress of your query.

Have a great day further.

Regards,

The Mondo Team - Nicole N.
Mondo
Mondo's reply23 Jul 2022, 11:30
Official
Hi Sisanda,

Please note that your Telkom line has been canceled.

Due to the above, your query will now be closed.

Should you require further assistance, you may contact our Customer Care Team.

Have a lovely day and weekend.

Regards,

The Mondo Team