AC
Antonia C

1 reviews | Active since Nov 2017

16 Mar 2018, 13:57

MONDO / TELKOM NOT COMPLYING WITH The Consumer Protection Act

Please refer to the previous two reviews given: MONDO CHEATED ME: https://www.hellopeter.com/mondo/reviews/mondo-cheated-me- ********** MONDO COMMITTING *****: https://www.hellopeter.com/mondo/reviews/mondo-committing-*****- **********

Today I received an email from SA Consumer Complaints:

I have received and read your email, for which I thank you. Taking into consideration the validity of your case, we are confident in offering our services.

The Consumer Protection Act, No.68 of 2008, which came into effect on 31 March 2011 is not just a guideline for consumers as some may presume. It is a consumer’s right to protection against discriminatory marketing practices, disclosure of information, right to fair & honest dealing and accountability by suppliers. Consumers also have the right to query the inferior quality of goods and services. Suppliers are not permitted to directly or indirectly, provide customers with false, misleading or deceptive representations regarding goods or services.

If this is not resolved IN WRITING by Tuesday 20'th March then I will go forward and sue you. - I'M SICK of Mondo and Telkom lying to me and *****ing my money MONTH AFTER MONTH AFTER MONTH.

If anyone else reading this has issues with Mondo or Telkom please let me know, I will point you in the right direction.

0
Replies (4)
Mondo
Mondo's reply16 Mar 2018, 16:09
Official

Good Afternoon Antonia

We apologise for inconvenience caused. We are unfortunately very dependent on Telkom in having this request completed for you.

I am from my end driving for a speedy resolution. Once I have received confirmation I will feedback.

Kind regards

Mondo team

Mondo
Mondo's reply22 Mar 2018, 10:44
Official

Good Morning Antonia

We are trying to contact you but unsuccessful on both numbers.

Kind regards

Mondo Team

AC
Antonia C's update27 Jul 2018, 19:03
Reviewer Update
I would like to thank Mondo for at least getting back to me and pointing me in the right direction. The problem does not sit on their side, it is on Telkom's side. All comments and posts are now directed towards Telkom.
Mondo
Mondo's reply14 Aug 2018, 12:55
Official

Good day Antonia,

As per discussion, Telkom is in communication with you on providing a resolution.

Regards,

Mondo Team