Mondo Telkom nonsense
Purchased a sim and router deal. Was told by Mondo, the router can be exchanged for mobile router if unopened. DSV collected the unopened device. No mobile router has been provided since. Please cancel my contract. Nothing is owed since you've collected the device too. AND I HAVE PROOF.
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Replies (3)0
Replies (3)
Mondo's replyOfficial
08 Mar 2023, 08:07Good day Yajna,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO343352
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO343352
Regards,
The Mondo Team
Mondo's reply08 Mar 2023, 08:07
Official
Good day Yajna,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO343352
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO343352
Regards,
The Mondo Team
Mondo's replyOfficial
11 Mar 2023, 13:51Hi Yajna,
Trust you are well.
Please note that your Telkom cancellation is in progress.
A confirmation email will be sent to you, once the cancellation is done.
We do apologize for the delay.
Have a great weekend.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation is in progress.
A confirmation email will be sent to you, once the cancellation is done.
We do apologize for the delay.
Have a great weekend.
Regards,
The Mondo Team
Mondo's reply11 Mar 2023, 13:51
Official
Hi Yajna,
Trust you are well.
Please note that your Telkom cancellation is in progress.
A confirmation email will be sent to you, once the cancellation is done.
We do apologize for the delay.
Have a great weekend.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation is in progress.
A confirmation email will be sent to you, once the cancellation is done.
We do apologize for the delay.
Have a great weekend.
Regards,
The Mondo Team
Mondo's replyOfficial
15 Mar 2023, 16:46Hi Yajna,
Trust you are well.
Please note that your Telkom cancellation has been done.
Due to the above, your query will now be closed.
Should you require further, please contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
Due to the above, your query will now be closed.
Should you require further, please contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply15 Mar 2023, 16:46
Official
Hi Yajna,
Trust you are well.
Please note that your Telkom cancellation has been done.
Due to the above, your query will now be closed.
Should you require further, please contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
Due to the above, your query will now be closed.
Should you require further, please contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team