1 reviews | Active since Aug 2016
Mondo-Telkom mobile
<p>I am very very upset with the service I received from mondo ; they offered me a data package of which wanted to cancel after 12 hours but then they told me they can not because it was not processed On their system and that I should call them back- when I called one of the consultants. Said that will owe a admin fee of 149 after cancelling but I refused and she hung up on me . Then</p>
on the 28july I called them again - and a male consultant helped me and sd that it was still pending and that he will cancel everything and That I don't have to pay admin fees. Today 2August 2016 I received a message saying that I should pay the 149 and that the package is for delivery. I called several times with no answer
on the 28july I called them again - and a male consultant helped me and sd that it was still pending and that he will cancel everything and That I don't have to pay admin fees. Today 2August 2016 I received a message saying that I should pay the 149 and that the package is for delivery. I called several times with no answer
Good day Lauren,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Good day Lauren,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Hello Lauren, Thank you for allowing us to investigate and resolve your query. Kindly note that your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***
Hello Lauren, Thank you for allowing us to investigate and resolve your query. Kindly note that your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***