Hellopeter
Share Your Experience
ZG
Zamindlela G

1 reviews | Active since Jul 2019

18 Jul 2019, 13:17

Mondo - Telkom LTE Router: Coverage

I have purchased an LTE Telkom Router from Mondo around March 2018, when the unit arrived, it did never work. I tried contacting Telkom shop and Mondo and I was told that I do not have coverage. to my surprise, when the unit was sold to me, they checked for coverage and that it would work.

I Informed Mondo to arrange for sending t back but they refused to give me their address, saying that one of their delivery guys would come and collect. up until this day that has not happened. I have been debited an amount of R 299 every month until I decided to keep on reversing the debit order.

I am worried not because if I carry on not paying this, it will damage my credit record.

Please on Assist what to do.

0
Replies (8)
Mondo
Mondo's reply18 Jul 2019, 13:19
Official
Good Day Zamindlela 

Thank you for raising your query with us. 

Please note that we are attending to your query with the utmost urgency. 

Kind Regards, 

Mondo Team
Mondo
Mondo's reply22 Jul 2019, 11:12
Official
Good Day Zamindlela,

Please note that we have made collection arrangements with the courier company.

They have confirmed that they will uplift your package today.

We will continue to keep you updated on the progress of this.

Kind Regards, 

Mondo Team
Mondo
Mondo's reply29 Jul 2019, 11:15
Official
Good Day Zamindlela,

Please note that your package has been returned to our office and the cancellation has been submitted.

We will continue to keep you updated on the progress of this.

Kind Regards, 

Mondo Team
Mondo
Mondo's reply02 Aug 2019, 16:25
Official
Good Day Zamindlela,

Please note that your cancellation is still in progress.

We will continue to keep you updated on the progress of this.

Kind Regards, 

Mondo Team
Mondo
Mondo's reply05 Aug 2019, 16:48
Official
Good Day Zamindlela,

Please note that your contract has been successfully cancelled and your query is resolved.

The network service provider will arrange for you to be credited.

Should you have any further queries please feel free to call or email us.

Kind Regards, 

Mondo Team 
ZG
Zamindlela G's update05 Aug 2019, 19:31
Reviewer Update
I'm so greatful of the service I received from Mondo consultant (Kimona). I was so glad that my contract has been cancelled and I would be credited by Telkom.
ZG
Zamindlela G's update28 Aug 2019, 14:16
Reviewer Update
I am still waiting to be contacted by Telkom regarding my refund for the router that did not work.
Mondo
Mondo's reply28 Aug 2019, 14:29
Official
Good Day Zamindlela,

As discussed with our consultant, please note that you would need to contact Telkom customer care on 081180 regarding your refund.

Should you have any further queries please feel free to email us or call us.

Kind Regards, 

Mondo Team