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helatanyam H

1 reviews | Active since Sept 2016

10 Dec 2016, 07:48

Mondo/Telkom I'M NOW FED UP Kimona!!

<p>I am currently being debited by Telkom for a product that i cancelled due to the incorrect product being delivered to me & false information from agent. I was once in contact with Kimona & she promised this contract was cancelled and I shouldn't be getting charged it wont happen again & now they're debiting R1307.28. What I'm the flips name is that money for?</p> <p> </p> <p>Somebody call me back now, infact KIMONA I want you to call me now.</p>

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Replies (2)
Mondo
Mondo's reply10 Dec 2016, 08:50
Official

Good day Tanya Hela,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

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Mondo
Mondo's reply11 Jan 2017, 17:25
Official

Hello Tanya, Thank you for allowing us to investigate and resolve your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***