Mondo Telkom - debit order dispute

Thank you very much, when I contacted Telkom, they advised that the debit went off because Mondo hadn't processed my cancellation.

Good morning, please assist again, I realize the fault lies with Telkom and not Mondo at this stage but getting answers from them is near impossible. I was told after all of this that my money would be refunded. It wasn't ad still hasn't been. I contacted Lindiwe from Telkom on the 12th June, she advised me that they never refunded me, they credited my account (my cancelled account????) and she said she was requesting a refund and it would take 10 working days to reflect in my account. I eventually contacted them again on the 30th June and chatted with Nokuthula who said she would escalate the matter as she can see my refund hasn't been processed. This is really getting ridiculous, Telkom was all too happy to debit more than my agreed amount but when it comes to refunding me, they couldn't be bothered. Do I go to an ombudsman from here?

I did go back onto Telkom's website on the 7th and was "assisted" by Tracey, she told me that she had all the info I needed and then she signed off the chat without telling me what was going on. So, who knows?