RS
Rhulani S

1 reviews | Active since Feb 2020

24 Oct 2021, 10:14

Mondo telkom deal

A consultant from mondo called me and told me about a great telkom deal that i will get 20GB of data which will be 10GB all day data and 10GB night suffer data and an additional sim with the same package at an extra fee and i agreed and app**** little did i know that this was too good to be true its only 10GB smart broadband sim and its 5GB all day and 5GB nighf suffer so now im confused as too this is not what we agreed on and everytime you try and reach out to them its never fruitful they promised me a good deal but thats not what im getting and now i want to cancel my contract with them cos i can not pay for something that was not what we agreed on mondo ******* people pretending to be from telkom and promising us things that they dont deliver and even on Facebook when you contact them they always tell you about technical issues they facing they never return to our queries not any efforts whats so ever so they shouldn't expect and payment from me till they fix the issue i wont pay for something i didn't agree on eather they cancel or i wont pay Mondo is good on calls but never keep their promise

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Replies (2)
Mondo
Mondo's reply24 Oct 2021, 14:21
Official
Hi  Rhulani,
 
Thank you for taking the time to write to us about your Telkom query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
 
Your Case Number is:  RCO145838
 
Regards,
 
The Mondo Team
 
Mondo
Mondo's reply25 Oct 2021, 15:33
Official
Hi Rhulani,

Trust you are well.

Please note that we have been contacting you with no success.

Kindly note that as per the system, you are eligible to receive 10GB anytime data + 10GB night surfer data on each of the SIM cards.

Kindly note that due to the SIM being activated this month, you have received a pro-rata data allocation, therefore, on the 1st of November you will receive the full allocation.

Your query will now be closed.

For further enquiries, you may contact our Customer Care Team.

Regards,

The Mondo Team