TM
Tania M

1 reviews | Active since Sept 2015

23 Sept 2015, 17:53

Mondo/Telkom Contract - What a joke!!!!

I accepted a contract from Mondo Telkom contract on 28th August. Contract included a 1G anytime use & a 3G night surfer (midnight-7am). on the 11th September, i received my package. I was advised that my contract will be activated within 48hrs. After more than 10 calls to Mondo customer service, the contract was activated on Fri 18 September at 4pm (one week later!!!). i tried to use the night surfer but was unsuccessful. when i checked, there was no data on the contract. As Mondo does not work on weekends, i had to wait until Monday to phone Mondo. On Monday 21 Sept, when i phoned Mondo, i was told to phone Telkom directly. when i phoned Telkom, the sales consultant advised that my contract only had the 1G anytime use - it did not include the 3G nightsufer. when Contacting Mondo again, i was advised that my contract DID include the 3G night sufer. i was advised later that day that Telkom updated their contract and now the 3G nightsurfer is excluded , but Mondo was not notified. It is 48 hours later and no-one can advise me what can be done. Mondo's management was supposed to give me feedback before close of business- IM STILL WAITING. WORST SERVICE EVER.

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Replies (1)
Mondo
Mondo's reply25 Sept 2015, 08:17
Official
Hello poloplayer,

Thank you for raising your query with Mondo Customer Care.

We are currently working on your query and will revert with feedback ASAP.

Please do not hesitate to contact us should you require any further assistance.

Kind Regards
Mondo Customer Care
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