fT
frans T

1 reviews | Active since Jan 2018

08 May 2019, 20:20

Mondo Telkom. Bunch of *****!!!

Mondo's too good to be true cellphone contract turned out to be too good to be true. I bought a cellphone contract and I was advised to take an additional simcard that will come with same benefits as the first one, but the second one I will only pay an additional amount of 79.00 Rands because it doesn't come with a cellphone. However,after signing the deal, I realised that most of their promises were actually false, the both simcards don't have all network minutes, only Telkom to Telkom minutes are provided and the other similar card is receiving less minutes than the first one. Even the data is far too less than what I was promised. I called and explained my problem with the contract that what I'm getting is far less than what I was promised by their consultant. They promised to listen to the records of my conversation with their consultant and they will come back to me after 48 hours. They came back after 48 hours and told me that their consultant never oversold the deal and yet I know what she told me. I can't wait to cancel this contract, it's pity I have just started.

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Replies (5)
Mondo
Mondo's reply09 May 2019, 09:47
Official
Good Day Frans,

Thank you for raising your query with us. 

 Please note that we will be in contact with you shortly. 

Kind Regards, 

Mondo Team
Mondo
Mondo's reply09 May 2019, 10:30
Official
Good Day Frans,

As per your discussion with our consultant you have advised that you will only be able to chat tomorrow regarding the above query.

We will be in contact with you tomorrow to resolve the query.
 Kind Regards, 

Mondo Team 
Mondo
Mondo's reply13 May 2019, 16:54
Official
Good Day Frans, 

Please note that we have attempted contacting you with regards to the above complaint however, we haven't been successful.

We respond to our email to advise what is the best possible time to contact you or please provide your alternate details for us to call you on.

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply15 May 2019, 17:03
Official
Good Day Frans,

As per your discussion with our consultant we will contact you tomorrow to confirm what you would like to do going forward.
 Kind Regards, 

Mondo Team 
Mondo
Mondo's reply16 May 2019, 15:57
Official
Good Day Frans,

As per your discussion with our consultant, you have decided to keep your contract and your query is resolved.

We will arrange for you to be reimbursed for the inconvenience caused to you.

Should you have any further queries please do not hesitate to contact us.
 Kind Regards, 

Mondo Team