EO
Edith O

1 reviews | Active since Nov 2017

29 Nov 2017, 19:04

Mondo Telkom activation

Hello Peter I took a contract with Mondo, my phone was delivered 1st week of November , I was told that my line will be activated in 48 hrs. With an effort to call everyday being promised by the call center that b4 the end of the business day my line will be activated. So I'm done calling I want to cancel my contract. Please help . My contact are ********** 257. ********** Thanks.

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Replies (2)
Mondo
Mondo's reply30 Nov 2017, 10:38
Official

Dear Edith,

Thank you for raising your concerns with us.

As discussed with our consultant, we will have your line activated within the next 1 hour and we will update you.

We humbly apologise for the inconvenience caused to you thus far.

Kind Regards,

The Mondo Team

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Mondo
Mondo's reply30 Nov 2017, 11:37
Official

Hello Edith,

Thank you for allowing us to investigate and resolve your query. As per your discussion with Kim, your query has been resolved.

We would like to apologize for any inconvenience caused.

Please do not hesitate to contact us should you have any further queries.

Kind Regards

Mondo Customer Care

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