TM
Takalani M
1 reviews | Active since Oct 2015
24 Feb 2022, 14:12
Mondo - Telkom
It is the 22nd February 2022 and Mondo has still not provided a cancellation number. Telkom is still invoicing me for a phone I don't have. Phone that was sent back to mondo within a day on the 13th November 2021.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
24 Feb 2022, 14:24Good day Takalani,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO166465
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO166465
Regards,
The Mondo Team
Mondo's reply24 Feb 2022, 14:24
Official
Good day Takalani,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO166465
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO166465
Regards,
The Mondo Team
Mondo's replyOfficial
28 Feb 2022, 10:32Hi Takalani,
Trust you are well.
Please note that your Telkom cancellation is currently in progress.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation is currently in progress.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply28 Feb 2022, 10:32
Official
Hi Takalani,
Trust you are well.
Please note that your Telkom cancellation is currently in progress.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation is currently in progress.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's replyOfficial
05 Mar 2022, 14:07Hi Takalani,
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Mondo's reply05 Mar 2022, 14:07
Official
Hi Takalani,
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team