1 reviews | Active since Oct 2016
Mondo telephone agreement- don’t do it
Never take your deal with Mondo, especially over the phone. The agreement they make with you telephonically, is not what gets loaded on your contract. 13 years with MTN without a problem. First time with Mondo, my account has big charges I don’t know about.I tried calling them to resolve this multiple times. Mondo blameS MTN and MTN blames Mondo. I requested for the recorded agreement, Mondo plays hide and seek, keep moving back the date they promise to get back with the recorded conversation . I requested to speak to a manager after multiple attempt. They advised me that managers can’t be reached at all, it’s their policy, you must leave your name and the manager will call you back before close of business (as per David Pelay) Never called back. That is who you will be signing with if you contract via Mondo.
To date, my account is R6000 in areas I don’t know about over a period of 3 months. Where I agreed to R169 a month, which I went to the store and paid while they are taking they time to resolve an issue for two months between Mondo and MTN, Pointing a finger at each other.. Now on, Go direct, do not use Mondo. I Just want this mess reversed and this new contract terminated. I did not take any devise. It was for data only. I provide few Ref number of many I got over the months.
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO336079
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO336079
Regards,
The Mondo Team
Trust you are well.
Thank you for taking my call.
As discussed, please note that the recent dispute that we had logged for you was deemed Valid (in your favor).
Due to Mondo/Rewardsco being a trade partner to MTN direct, we are unable to send the sale call recording directly to you. We are required to send the sale call recording to an MTN Direct Store.
You may follow the below steps in order to obtain the sale call recording.
- Visit your nearest MTN direct store
- Whilst at the store, contact us on ***
- Our customer care team will complete authentication and request to speak to the store consultant
- The call will be uploaded to the store and you may listen to the call at the store
Alternatively, you may contact the store and obtain the store's email address. Once you receive the email address, you may provide this to us via. email (***). We will upload the call to the store and once this is done, we will inform you.
Regarding the level of service that you received from our team, we will look into this and address the relevant individuals. Thank you for raising this with us.
Should you require assistance with an upgrade reversal & credit, you may let us know by sending an email to ***.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Thank you for taking my call.
As discussed, please note that the recent dispute that we had logged for you was deemed Valid (in your favor).
Due to Mondo/Rewardsco being a trade partner to MTN direct, we are unable to send the sale call recording directly to you. We are required to send the sale call recording to an MTN Direct Store.
You may follow the below steps in order to obtain the sale call recording.
- Visit your nearest MTN direct store
- Whilst at the store, contact us on ***
- Our customer care team will complete authentication and request to speak to the store consultant
- The call will be uploaded to the store and you may listen to the call at the store
Alternatively, you may contact the store and obtain the store's email address. Once you receive the email address, you may provide this to us via. email (***). We will upload the call to the store and once this is done, we will inform you.
Regarding the level of service that you received from our team, we will look into this and address the relevant individuals. Thank you for raising this with us.
Should you require assistance with an upgrade reversal & credit, you may let us know by sending an email to ***.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the recent upgrades has been reversed.
Reference Number: ***
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the recent upgrades has been reversed.
Reference Number: ***
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Have a great day further.
Regards,
The Mondo Team