LP
Lindie P

1 reviews | Active since Jan 2013

17 Jun 2016, 11:28

Mondo, telemarketing ********* of note !

<p> How do you convince a 78 year old lady with a non-smart cellphone that she is borrowing from her daughter, she needs a modem ? And then convinces her to give you her bank details ? Worst of all, her daughter calls you and tells you this poor done-in elderly person does not even know what data is. Your answer - we cannot cancel the transaction. What an extremely *****ed setup. And I am hearing more and more stories of Mondo doing others in - some with blatant lies. Vodacom, how can you allow them to be an approved service provider ????</p>

0
Replies (3)
Mondo
Mondo's reply21 Jun 2016, 07:35
Official

Hello Lindie,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

**********

LP
Lindie P's update21 Jun 2016, 09:56
Reviewer Update

Thank you Mondo for investigating this matter and cancelling the contract. I am very happy with the result !

Mondo
Mondo's reply15 Sept 2016, 16:03
Official

Hello Lindie, Thank you for allowing us to investigate and resolve your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***