Mondo telecommunications , never again

In April 2021, a mondo consultant sold a package to me telephonically, at the time I thought it was a good deal. A few weeks later, I received the package via dsv, I therefore activated the simcard on the 3rd of may, only to find out that it's not the package that I was sold, I then emailed mondo on the 4th of may , explaining what I was told on the day of sale and what I received, I then told the consultant that I wish to cancel the deal via email, the consultant then responded and advised that a cancellation at MTN has been logged. The end of June, MTN made a deduction and appeared on my credit report, I then emailed mondo again, a consultant responded and advised that the contract was cancelled. The end of July, MTN deducted again, I then emailed mondo again and they responded and told me that the contract has been cancelled and that I need to consult MTN about the deductions, I therefore went myself to MTN, spoke to an MTN consultant , the consultant then informed me that the contract is still active at MTN, the MTN consultant then assisted me by escalating the issues to mondo and MTN hierarchy himself.

The customer service of mondo is poor, it's been 2 months since a cancellation was apparently logged.

I'll never consider a deal telephonically ever again.