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Jacolene P

1 reviews | Active since Sept 2021

23 Sept 2021, 14:37

Mondo telecommunications activation of simcard

Eversince we app**** for a contract with mondo it has been a struggle. First we waited a month for the phone to be delivered. And now a month later the simcard has still not been activated. We have been calling and emailing them but this has not yet been resolved. I feel it is unacceptable for it to go on this long. Paying for a service that we are not getting does not seems ro be a bit uncanny. It is a telkom contract And the acc number is 15856 The order number is ***DEL302753

I am at the point of canceling the contract Kind regards Jacky

0
Replies (3)
Mondo
Mondo's reply23 Sept 2021, 14:43
Official
Hi  Jacolene,
 
Thank you for taking the time to write to us about your Telkom activation query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is:  RCO138624 
 
Regards,
 
The Mondo Team 
Mondo
Mondo's reply27 Sept 2021, 13:10
Official
Good day,

Trust you are well.

Please note that an urgent activation has been escalated to the Telkom activations team.

Once we receive feedback, we will advise you accordingly.

We do apologize for the delay.

Regards,

The Mondo Team
Mondo
Mondo's reply27 Sept 2021, 15:00
Official
Good day,

Trust you are well.

Please note that your Telkom activation has been done.

Kindly remove the sim card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.

Your query is resolved and will be closed.

Please call or email us if you have any further queries.

Regards,

The Mondo Team