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Melissa S

1 reviews | Active since Jan 2019

15 Apr 2019, 11:31

mondo taking money for something not used

so telkom mondo sells me a sim card for 70 rand debits my account same time for 100 rand. two weeks later the sim card comes with a very rude driver who doesnt want to except my proof of residence , he will not wait for me to get another one instead bangs on the door and insist he has to go he cant wait forever.i call mondo and they say they will not be returning my money. i will not recommend mondo to anybody various people complain about cancelling contracts with them its pathetic.

0
Replies (5)
Mondo
Mondo's reply15 Apr 2019, 12:12
Official
Good Day Melissa,

Thank you for raising your query with us. 

Please note that we are attending to your query with the utmost urgency. 

Kind Regards, 

Mondo Team
Mondo
Mondo's reply15 Apr 2019, 12:16
Official
Good Day Melissa, Kindly note that we have attempted contacting you regarding the above matter however, we haven't been successful.  Please respond to our mail in order to schedule a callback for your query.  Kind Regards,  Mondo Team 
Mondo
Mondo's reply24 Apr 2019, 16:53
Official
Good Day Melissa, 

Please note that you have been successfully credited and your query has been resolved.

Our consultant, Kimona, has attempted contacting you however she hasn't been successful.

Should you have any further queries please feel free to contact us.
 Kind Regards,  Mondo Team 
MS
Melissa S's update15 May 2019, 13:38
Reviewer Update
kindly update your system and remove my name i am getting messages saying my account will be debited.
Mondo
Mondo's reply15 May 2019, 13:44
Official
Good Day Melissa,

Thank you for raising your query with us. 

Please note that we are attending to your query with the utmost urgency and we will revert with feedback shortly.

Kind Regards, 

Mondo Team