AB
Arno B
1 reviews | Active since Aug 2023
18 Aug 2023, 15:21
Mondo Struggles
Worst experience I've had with a company in a while. The reversal of my phone contract has taken over 2 months to be processed. Every time I call the Mondo Call center I get promised that the reversal will be done within a week or so and that they'll call me back. They never return calls or keep you in the loop.
We as MTN customers are forced to deal with this company and it is really frustrating. The call center keeps you on hold for up to 10 mins at a time, they rarely have answers (or any helpfull answers). The basic excuse or reply is that the issue has been escalated or that the manager will get back to me.
As far as possible, stay away from MONDO
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Replies (2)AB
Arno B's updateReviewer Update
18 Aug 2023, 15:31And now looking at other complaints and replies they just give you a generic reply and a case number they probably won't follow up on anyway. This is just to boost their reply time on this platform.
AB
Arno B's update18 Aug 2023, 15:31
Reviewer Update
And now looking at other complaints and replies they just give you a generic reply and a case number they probably won't follow up on anyway. This is just to boost their reply time on this platform.
Mondo's replyOfficial
20 Aug 2023, 09:51Hi Arno ,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO429705.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO429705.
Regards,
The Mondo Team
Best regards,
Mondo's reply20 Aug 2023, 09:51
Official
Hi Arno ,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO429705.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO429705.
Regards,
The Mondo Team
Best regards,