Mondo steer clear !!!!

I am writing this review on behalf of my mom, who is a senior citizen. It's a long story to cut it short Mondo messed up her application from sales stage. Incorrect devices were sent which she sent back for the correct iPhone 14 pro max or iPhone 13 pro max.

She keeps hearing no stock but not once will Mondo out of their own or take initiative to get one as soon as stock becomes available all they do is say go to MTN, I may be a senior citizen but not dumb or stupid but that is passing the buck and chasing a customer away. I can understand if Mondo does not need customers and they the richest company on the JSE, we all know this is not true. So why does senior management not step in surely QA can see that this customer calls in or lives chats all the time why does red flags not go off !!!! I mean that would be the normal thing to do then to escalate 5o get this query resolved. No Mondo does things way better they choose not to communicate at all.

So now the customer is left wondering if they ever will get stock so many names of agents like an FBI list, so many managers names yet not one to solve my mom's query

I want someone of senior management to call me to sort this out on ***