1 reviews | Active since Nov 2022
Mondo *****s your money by nor cancelling debit orders
Mondo has been *****ing my money for just over a year now through continually debiting my account long after I received confirmation of cancellation of my contract. I cancelled my contract within the 7 day period due to the false marketing that I was exposed to. So I tried to sort this out telephonically a month back, and this is where I can at least report positively on the interaction that I had with Mbuso. He genuinely seemed helpful. I purposefully decided not to comment/rate my experience with Mbuso until I had seen the outcome of my discussion with him. Well the outcome was that nothing was done. You see, its just so convenient to make money by doing nothing. Just carry on debiting accounts. You are *******, Mondo, and you MTN, are, by association, complicit. Whether Mbuso is to be blamed in any way I cannot tell, but it would seem that the system itself is fundamentally flawed. Mbuso should at least be able to track whether ******* debit orders have been cancelled and the money refunded. Mondo should be avoided at all costs. In hellopeter reviews you will see many positive reviews as well. Unfortunately, I am left asking whether those reviews are contrived. What's to stop anyone from Mondo asking a friend to write a positive review to sway the opinion somewhat? Under no circumstances will I ever use Mondo again. By rights the same should apply to MTN, but it is simply the slightly lesser of evils in the telecom world.
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO296163
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO296163
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation is currently in-progress.
Once we receive an update, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation is currently in-progress.
Once we receive an update, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
We do apologize for the inconvenience caused.
This will be raised and addressed with the relevant department.
Regards,
The Mondo Team
Trust you are well.
We do apologize for the inconvenience caused.
This will be raised and addressed with the relevant department.
Regards,
The Mondo Team
