DB
Derek B

1 reviews | Active since Nov 2022

04 Nov 2022, 09:22

Mondo *****s your money by nor cancelling debit orders

Mondo has been *****ing my money for just over a year now through continually debiting my account long after I received confirmation of cancellation of my contract. I cancelled my contract within the 7 day period due to the false marketing that I was exposed to. So I tried to sort this out telephonically a month back, and this is where I can at least report positively on the interaction that I had with Mbuso. He genuinely seemed helpful. I purposefully decided not to comment/rate my experience with Mbuso until I had seen the outcome of my discussion with him. Well the outcome was that nothing was done. You see, its just so convenient to make money by doing nothing. Just carry on debiting accounts. You are *******, Mondo, and you MTN, are, by association, complicit. Whether Mbuso is to be blamed in any way I cannot tell, but it would seem that the system itself is fundamentally flawed. Mbuso should at least be able to track whether ******* debit orders have been cancelled and the money refunded. Mondo should be avoided at all costs. In hellopeter reviews you will see many positive reviews as well. Unfortunately, I am left asking whether those reviews are contrived. What's to stop anyone from Mondo asking a friend to write a positive review to sway the opinion somewhat? Under no circumstances will I ever use Mondo again. By rights the same should apply to MTN, but it is simply the slightly lesser of evils in the telecom world.

0
Replies (6)
Mondo
Mondo's reply04 Nov 2022, 09:24
Official
Good day Derek,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.

We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO296163

 
Regards,
 
The Mondo Team

Mondo
Mondo's reply08 Nov 2022, 15:03
Official
Hi Derek,

Trust you are well.

Please note that your MTN cancellation is currently in-progress.

Once we receive an update, we will advise you accordingly.

Regards,

The Mondo Team
Mondo
Mondo's reply28 Nov 2022, 16:26
Official
Good Day Derek,

Trust you are well.

Please note that your MTN line has been cancelled and deactivated.

As per the MTN system, credit was passed to your MTN account.

Cancellation Reference Number: SR# ***

Credit Reference Number: SR# ***

Adjustment Number: MC***

You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.

Due to the above, your query will now be closed.

We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.

Have a great day further.

Regards,

The Mondo Team
Mondo
Mondo's reply28 Nov 2022, 16:26
Official
Good Day Derek,

Trust you are well.

Please note that your MTN line has been cancelled and deactivated.

As per the MTN system, credit was passed to your MTN account.

Cancellation Reference Number: SR# ***

Credit Reference Number: SR# ***

Adjustment Number: MC***

You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.

Due to the above, your query will now be closed.

We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.

Have a great day further.

Regards,

The Mondo Team
DB
Derek B's update02 Dec 2022, 07:11
Reviewer Update
All the communication with Mbuso has amounted to nothing. The debit order arrived two days back and it's the usual story - me being debited for my standard MTN contract as well as the amount for the contract that I had legitimately canceled last year. Mondo continues to find it convenient to ***** from me. They have also found it convenient to be very agreeable but they are utterly devoid of any substance as regards customer care and integrity. Not only have they been *****ing from me incessantly, but now they have passed the buck onto MTN. Apparently I have a number for the next faceless person if there are credit queries. I struggle to find the words to insult you enough Mondo. You are very quick to sign up a contract with a customer online ****erally 5 minutes), yet it takes months, maybe even years to terminate an agreement. You represent equactly that which degrades this country. The scourge of a nation. Why should I not insult you far and wide?
Mondo
Mondo's reply12 Jan 2023, 13:03
Official
Hi Derek,

Trust you are well.

We do apologize for the inconvenience caused.

This will be raised and addressed with the relevant department.

Regards,

The Mondo Team