JZ
Johannes Z
1 reviews | Active since Jun 2021
21 Jun 2021, 09:49
Mondo, stay away, stay far away.
<div>Mondo is an absolute joke. Bought an MTN subscription from them that was falsely advertised to me. Took me a mere 14 months to get it cancelled. Customer service is an absolute JOKE. I even had to drive a 600 km round trip to the nearest MTN on advice from customer care for nothing. If it was not for the great help from a lady called Bhavisha at Mondo customer care I would have been stuck with a monthly bill of something I did not own. Bhavisha thanks for your great help. Mondo thanks for nothing.</div>
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Replies (1)Mondo's replyOfficial
21 Jun 2021, 09:51Hi Johannes,
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO124559
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO124559
Regards,
The Mondo Team
Mondo's reply21 Jun 2021, 09:51
Official
Hi Johannes,
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO124559
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO124559
Regards,
The Mondo Team
