MONDO STAFF MISLEADS CUSTOMERS BY PROVIDING THEM WITH FALSE INFORMATION IN ORDER TO SECURE A SALE!!!!!

I have been having a contract with MTN since January 2022, paying R345.00 per month, which I had no problem with.

On 20 October 2022 I received a call from Liam Chetty of Mondo who provided me with false information in order to secure a sale. He offered me a MTN Home uncapped contract for R399.00. I told him that I currently have a data contract with MTN, and he said that the contract I currently have would be cancelled and no cancellation fee would be charged because I am cancelling an old package to take a new one. As a result of the information provided by Sachin, I proceeded to sign up for the new contract.

The following month I received a statement from MTN reflecting an amount of about R900. I then called Mondo to enquire about the statement because I was informed that the old package would be cancelled. I spoke to a lady by the name Zainab who assisted me in logging an investigation. On 17 November 2022 I called Mondo to follow up on the investigation. I spoke to a Sachil Dipial who confirmed that it was found that Liam had indeed misled me and provided me with false information in order to secure a sale.

I told Sachil that I wanted to cancel the contract, and he asked me not to cancel and said that because they were at fault, they would offer me both contracts at R512.00 per month. I accepted the offer over the phone and asked him to confirm in writing that I would be paying the said amount going forward. He told me that their migration department would call me then confirm everything in writing.

On 1 December 2022, I called to follow up on the call I was supposed to receive from their migration department. I spoke to a lady by the name Ntombi who confirmed that she spoke to her supervisor and that a consultant would call me. I called again on 28 December 2022 as I had since been waiting for their call and I had received a statement again where I am being charged for both contracts (This time around it was R780.77). I spoke to an Alicia Goalab who informed me that their migration department would not call me because there is no way that I could migrate as it is a home router contract and that there is no way I could pay R512.00 for both contracts as offered previously after the investigation. She said that I should cancel the contract and that the router would be collected, and that there would be no cancellation fee. She further confirmed that I would be reimbursed for the monies I have paid thus far. I am so tired of the different stories I hear every time I call and always paying monies I did not budget for. I therefore decided that I will be proceeding with the cancellation. I attempted calling Mondo to make arrangements for the router to be collected but I have not been able to get through to them.

The staff at Mondo is ***********, and very deceptive. They mislead customers by providing them with false information. This is *****!!! It has been almost 2 months now since I have been trying to sort this out and no one is taking accountability for all the nonsense they have been putting me through. I AM TIRED of this company and its *********** staff. They must come and collect their router and give me back every cent I have paid as a result of their deception to secure a sale!!!!!!