TK
T K
1 reviews | Active since Apr 2023
02 Apr 2023, 17:54
Mondo sold me a contract under false pretence
A consultant called me and said I have been selected to receive a laptop contract and my existing MTN contract payment will be reduced down. The billing came and the laptop was added as the new contract to the existing contracts. I have been calligg them and 4 of the consultant has been escalating my dispute to the manager. It has been more than a month waiting for their investigation outcome. This is frustrating because I am receiving messages of my service line will be suspended cause I need to pay for the laptop
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
03 Apr 2023, 08:13Good day Tebogo,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO351222
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO351222
Regards,
The Mondo Team
Mondo's reply03 Apr 2023, 08:13
Official
Good day Tebogo,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO351222
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO351222
Regards,
The Mondo Team
Mondo's replyOfficial
05 Apr 2023, 14:18Hi Tebogo,
Trust you are well.
As per your telephonic discussion with our Escalations Team, please note that your MTN dispute was deemed Valid (in your favor).
Please follow the below steps regarding your cancellation request.
If the MTN direct store is unable to assist you, kindly contact us on *** in order for one of our consultants to speak to the MTN consultant at the store.
Have a good day further.
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with our Escalations Team, please note that your MTN dispute was deemed Valid (in your favor).
Please follow the below steps regarding your cancellation request.
- Kindly return your device to your nearest MTN Direct Store
- The MTN direct store will provide you with an IRMS/cancellation reference number
- Once you receive the IRMS/cancellation reference number, kindly contact us on *** or send us an email providing us with the reference number
- Once we receive the reference number, we will advise you of the cancellation process
If the MTN direct store is unable to assist you, kindly contact us on *** in order for one of our consultants to speak to the MTN consultant at the store.
Have a good day further.
Regards,
The Mondo Team
Mondo's reply05 Apr 2023, 14:18
Official
Hi Tebogo,
Trust you are well.
As per your telephonic discussion with our Escalations Team, please note that your MTN dispute was deemed Valid (in your favor).
Please follow the below steps regarding your cancellation request.
If the MTN direct store is unable to assist you, kindly contact us on *** in order for one of our consultants to speak to the MTN consultant at the store.
Have a good day further.
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with our Escalations Team, please note that your MTN dispute was deemed Valid (in your favor).
Please follow the below steps regarding your cancellation request.
- Kindly return your device to your nearest MTN Direct Store
- The MTN direct store will provide you with an IRMS/cancellation reference number
- Once you receive the IRMS/cancellation reference number, kindly contact us on *** or send us an email providing us with the reference number
- Once we receive the reference number, we will advise you of the cancellation process
If the MTN direct store is unable to assist you, kindly contact us on *** in order for one of our consultants to speak to the MTN consultant at the store.
Have a good day further.
Regards,
The Mondo Team
Mondo's replyOfficial
14 Apr 2023, 14:00Hi Tebogo,
Trust you are well.
Please advise if your device has been returned to an MTN store.
Regards,
The Mondo Team
Trust you are well.
Please advise if your device has been returned to an MTN store.
Regards,
The Mondo Team
Mondo's reply14 Apr 2023, 14:00
Official
Hi Tebogo,
Trust you are well.
Please advise if your device has been returned to an MTN store.
Regards,
The Mondo Team
Trust you are well.
Please advise if your device has been returned to an MTN store.
Regards,
The Mondo Team