TM
Thami M

1 reviews | Active since Jul 2018

25 Jul 2022, 09:40

Mondo Sign deals by misleading consumers

I REQUESTED APPLICATION TO BE CANCELLED SALES MAN at Mondo NEVER PROCESSED MY CANCELLATION I was ******* into taking a data sim with Mondo by their consultant. Their consultant told me the application was cancelled, but he cannot cancel delivery. Then he asked I received the sim and take it to MTN store. I won't be billed even if I receive the delivery or billed for the data. I received sms that I will be billed for Mondo. I called on Friday Mondo I discover that application was never cancelled. The guy at their customer service proceed the application and told me cancelling will take 2-4 days. This morning I send chat Zamokuhle tells me cancellation takes 2 weeks The last consultant tells me I must not work ask long as it shows cancellation is in process. They won't bill me Mondo they are giving buyers false information to their customers.

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Replies (2)
Mondo
Mondo's reply25 Jul 2022, 09:44
Official
Hi Thami,

Thank you for reaching out to us.

Please note that your MTN cancellation is currently in-progress and a follow-up on cancellation has been escalated to the MTN Dept. for urgent assistance.

Once we receive an update, we will advise you accordingly.

We do apologize for the delay and inconvenience caused.

Case Number: RCO252689

Regards,

The Mondo Team
Mondo
Mondo's reply02 Sept 2022, 10:45
Official
Good Day,

Trust you are well.

Please note that your MTN account has been credited.

Credit Reference Number: SR# ***

Adjustment Number - MC***

You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.

Due to the above, your query will now be closed.

We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.

Have a great day further.

Regards,

The Mondo Team