Mondo shockingly bad service

Hi I ordered a new phone contract from Mondo via the online shopping platform an the 14/06/2021 and was promptly sent and email that a sales Consultant would call me shortly and to please have my banking information on hand.

To date I have no call from them and despite my numerous calls to the custom services Dept I am constantly told they have sent an email to the sales floor to call me urgently and that I should expect a call today or tomorrow. This same story has gone on for several weeks and still no call. I now know the drill.

It is shocking to think that companies have such a don't care a **** attitude towards customers. I have also requested to speak to a manager three weeks ago and this too has fallen on deaf ears. The customer service Dept of Bhavisha Ruben and Zandile are all totally uncommitted in trying to resolve poor customer service experience.Their manager TRISSA is whom I'm still waiting for a call back from is useless and does not understand her mandate...she needs to be held accountable.

I am a sales person myself and pride myself on being professional and efficient and bend over backwards to keep my customers happy. Mondo Sales Dept has no idea what this means...and perhaps their managers too...rather shocking and pathetic service

Very disappointed....