BF
Bruce F
1 reviews | Active since Dec 2020
24 Dec 2020, 12:29
Mondo - Shocking
Worst service ever. Did an upgrade 5 Dec, and still nothing? Pillar to post, even been into MTN, they not interested, not their deal! Sent required docs for upgrade 3 times, and still nothing, now they closed due to technical problems - shocking Mondo. MTN you've partnered with the worst service providers ever. Now to cancel my MTN deal, sure there are better out there.
Helpful (0)
Replies (11)0
Replies (11)
Mondo's replyOfficial
28 Dec 2020, 08:04 Hi Bruce,
We have received your query,
Kindly note one of our dedicated consultants will be in contact with you during business hours.
Regards
The Mondo Team
We have received your query,
Kindly note one of our dedicated consultants will be in contact with you during business hours.
Regards
The Mondo Team
Best regards,
Mondo's reply28 Dec 2020, 08:04
Official
Hi Bruce,
We have received your query,
Kindly note one of our dedicated consultants will be in contact with you during business hours.
Regards
The Mondo Team
We have received your query,
Kindly note one of our dedicated consultants will be in contact with you during business hours.
Regards
The Mondo Team
Best regards,
Mondo's replyOfficial
28 Dec 2020, 08:15Good day Bruce ,
Kindly note we have attempted contacting you however there was no answer.We will attempt contacting you again during the day.
Have a lovely day further.
Regards,
Mondo Team
Kindly note we have attempted contacting you however there was no answer.We will attempt contacting you again during the day.
Have a lovely day further.
Regards,
Mondo Team
Best regards,
Mondo's reply28 Dec 2020, 08:15
Official
Good day Bruce ,
Kindly note we have attempted contacting you however there was no answer.We will attempt contacting you again during the day.
Have a lovely day further.
Regards,
Mondo Team
Kindly note we have attempted contacting you however there was no answer.We will attempt contacting you again during the day.
Have a lovely day further.
Regards,
Mondo Team
Best regards,
Mondo's replyOfficial
06 Jan 2021, 15:24Good day Bruce ,
As discussed with Phindile, we are wtill working on your query and feedback will be provided once recieved.
Regards,
Mondo Team
As discussed with Phindile, we are wtill working on your query and feedback will be provided once recieved.
Regards,
Mondo Team
Best regards,
Mondo's reply06 Jan 2021, 15:24
Official
Good day Bruce ,
As discussed with Phindile, we are wtill working on your query and feedback will be provided once recieved.
Regards,
Mondo Team
As discussed with Phindile, we are wtill working on your query and feedback will be provided once recieved.
Regards,
Mondo Team
Best regards,
BF
Bruce F's updateReviewer Update
11 Jan 2021, 10:03And still Mondo have not helped! Useless calling back and saying you working on it? Stalling tactics, how hard can it be. Ive sent all the required documents a few times??? And you can't find it? Can I speak to the boss? Call center agents are just that! Cant make decisions.....
Keeps being escalated? To who? Shocking! This was a Black Friday deal! Crazy!
Keeps being escalated? To who? Shocking! This was a Black Friday deal! Crazy!
BF
Bruce F's update11 Jan 2021, 10:03
Reviewer Update
And still Mondo have not helped! Useless calling back and saying you working on it? Stalling tactics, how hard can it be. Ive sent all the required documents a few times??? And you can't find it? Can I speak to the boss? Call center agents are just that! Cant make decisions.....
Keeps being escalated? To who? Shocking! This was a Black Friday deal! Crazy!
Keeps being escalated? To who? Shocking! This was a Black Friday deal! Crazy!
Mondo's replyOfficial
12 Jan 2021, 15:17Good day Bruce
As discussed with Phindile, please forward your documents to the provided email address and we will escalate.
Regards,
Mondo Team
As discussed with Phindile, please forward your documents to the provided email address and we will escalate.
Regards,
Mondo Team
Best regards,
Mondo's reply12 Jan 2021, 15:17
Official
Good day Bruce
As discussed with Phindile, please forward your documents to the provided email address and we will escalate.
Regards,
Mondo Team
As discussed with Phindile, please forward your documents to the provided email address and we will escalate.
Regards,
Mondo Team
Best regards,
BF
Bruce F's updateReviewer Update
12 Jan 2021, 16:28uuummmm which mail is that? Ive mailed *** 3 times and you cant find anything? Phindile, on your request you suggested I mail you direct? But you answer hello peter as if all ok? What else would you like me to do? I want the deal as advertised and agreed to. Who are you escalating this too? Give me the persons name! Been a month now?
BF
Bruce F's update12 Jan 2021, 16:28
Reviewer Update
uuummmm which mail is that? Ive mailed *** 3 times and you cant find anything? Phindile, on your request you suggested I mail you direct? But you answer hello peter as if all ok? What else would you like me to do? I want the deal as advertised and agreed to. Who are you escalating this too? Give me the persons name! Been a month now?
Mondo's replyOfficial
13 Jan 2021, 08:01Good day Bruce
Please note that Phindile will be in contact with you.
Regards,
Mondo Team
Please note that Phindile will be in contact with you.
Regards,
Mondo Team
Best regards,
Mondo's reply13 Jan 2021, 08:01
Official
Good day Bruce
Please note that Phindile will be in contact with you.
Regards,
Mondo Team
Please note that Phindile will be in contact with you.
Regards,
Mondo Team
Best regards,
BF
Bruce F's updateReviewer Update
19 Jan 2021, 10:06I hope Phindile is ok? Still nothing from her or her boss! Shocking! Mondo, your service is terrible! People, dont use this company please.
BF
Bruce F's update19 Jan 2021, 10:06
Reviewer Update
I hope Phindile is ok? Still nothing from her or her boss! Shocking! Mondo, your service is terrible! People, dont use this company please.
Mondo's replyOfficial
29 Jan 2021, 08:42Good day Bruce ,
Trust you are well. Kindly note your query has been handed over to senior management for assistance in finalizing the application. Feedback will be provided once received. We apologise for the inconvenience. Regards,
The Mondo Team
Trust you are well. Kindly note your query has been handed over to senior management for assistance in finalizing the application. Feedback will be provided once received. We apologise for the inconvenience. Regards,
The Mondo Team
Best regards,
Mondo's reply29 Jan 2021, 08:42
Official
Good day Bruce ,
Trust you are well. Kindly note your query has been handed over to senior management for assistance in finalizing the application. Feedback will be provided once received. We apologise for the inconvenience. Regards,
The Mondo Team
Trust you are well. Kindly note your query has been handed over to senior management for assistance in finalizing the application. Feedback will be provided once received. We apologise for the inconvenience. Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
02 Feb 2021, 08:19Good day Bruce Trust you are well. Please note the below query is still in progress. Feedback will be provided once received. Regards, Mondo Team
Best regards,
Mondo's reply02 Feb 2021, 08:19
Official
Good day Bruce Trust you are well. Please note the below query is still in progress. Feedback will be provided once received. Regards, Mondo Team
Best regards,
Mondo's replyOfficial
10 Feb 2021, 14:27Good day Bruce,
Trust you are well.
Kindly note our records show that you have managed to do an upgrade in store.
Please note your query has now been closed.
Regards,
Mondo Team
Trust you are well.
Kindly note our records show that you have managed to do an upgrade in store.
Please note your query has now been closed.
Regards,
Mondo Team
Best regards,
Mondo's reply10 Feb 2021, 14:27
Official
Good day Bruce,
Trust you are well.
Kindly note our records show that you have managed to do an upgrade in store.
Please note your query has now been closed.
Regards,
Mondo Team
Trust you are well.
Kindly note our records show that you have managed to do an upgrade in store.
Please note your query has now been closed.
Regards,
Mondo Team
Best regards,