Mondo services are a waste of time

Please can someone contact me urgently reguarding a contract being cancelled due to non delivery. i took a contract more than 21 days ago and had since not received my contract card, i went to vodacom to take the deal and it said i cant due to still being active with you (mondo). i did request cancellation due to being unhappy and for not being able to get in touch with you. now im at pavillion vodacom and was told that the psrson that cancelled me on mondo side is a very very bad lady as she gave me a bad rating with only allows me to qualify for 3gig. is this the way you guys are trained to opperate. is this common couresty. i cancelled for valid reasons. what was done now is unacceptable. i would like this rectified asap. i would also like the peraon that did this dealt with.