ZP
Zaba P
1 reviews | Active since Nov 2022
31 Jan 2023, 10:44
Mondo service to MTN
I was contacted to make an upgrade on my MTN network, last October and to date, I haven't received it, and not canceled still on the system. I can not upgrade until Mondo decides to cancel the upgrade on their systems.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
31 Jan 2023, 11:02Hi Zaba,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO340225
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO340225
Regards,
The Mondo Team
Mondo's reply31 Jan 2023, 11:02
Official
Hi Zaba,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO340225
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO340225
Regards,
The Mondo Team
Mondo's replyOfficial
01 Feb 2023, 11:31Hi Zaba,
Trust you are well.
Please note that your MTN order is currently with DSV couriers, therefore, a request has been sent to DSV to return the order to the MTN warehouse.
Once the order is returned, the application will be cancelled and you will be able to apply for a deal in-store.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN order is currently with DSV couriers, therefore, a request has been sent to DSV to return the order to the MTN warehouse.
Once the order is returned, the application will be cancelled and you will be able to apply for a deal in-store.
Regards,
The Mondo Team
Mondo's reply01 Feb 2023, 11:31
Official
Hi Zaba,
Trust you are well.
Please note that your MTN order is currently with DSV couriers, therefore, a request has been sent to DSV to return the order to the MTN warehouse.
Once the order is returned, the application will be cancelled and you will be able to apply for a deal in-store.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN order is currently with DSV couriers, therefore, a request has been sent to DSV to return the order to the MTN warehouse.
Once the order is returned, the application will be cancelled and you will be able to apply for a deal in-store.
Regards,
The Mondo Team
Mondo's replyOfficial
17 Feb 2023, 11:42Good Day,
Trust you are well.
Please note that the MTN order was returned and the application has been cancelled.
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN order was returned and the application has been cancelled.
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply17 Feb 2023, 11:42
Official
Good Day,
Trust you are well.
Please note that the MTN order was returned and the application has been cancelled.
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN order was returned and the application has been cancelled.
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team