LM
Logan M

1 reviews | Active since Nov 2023

07 Jun 2024, 12:01

Mondo service SUCKS.

Horrible service. Very quick to sell a "great deal" - but still waiting to get what was promised to us, 7 months later.

They have acknowledged that they sold us a different package to what we signed on for - but do you think a company like this cares that they have been caught out?

For 7 months we have been paying double the amount we should be for a deal that was never on the table, and now it is just "our problem" as they have acknowledged that they *****ed it all up?

Think someone from Mondo will contact us though???? At this point, I don't know that anyone actually works here. Maybe all fired for their atrocious service, lack of customer care, *********** sales staff, and managers who live on lunch.

Hopefully this will get something from them, as contaqcting them directly means ABSOLUTELY NOTHING unless you are trying to give them money for a **** deal.

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Replies (1)
Mondo
Mondo's reply05 Jul 2024, 12:33
Official
Hi Logan ,

Thank you for taking the time to write to us about the quality of service you received.

We sincerely apologize for any inconvenience caused.

As per the system feedback has been provided to you. Credits were logged and your package were migrated. 

Kind Regards,
The Mondo Team